A list of recent service management related publications
MSF: Microsoft Solutions Framework - A Pocket Guide
This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF).
Price: $22.00 ISBN: 9077212167 Published: 26 Feb 2004
Promise and Problems of E-Democracy: Challenges of Online Citizen Engagement
This book highlights policy lessons in using information and communication technologies (ICTs) to provide information, opportunities for consultation and public participation in policy-making.
Price: $34.00 ISBN: 9264019480 Published: 23 Feb 2004
Application Services Library: A Management Guide
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.
Price: $22.00 ISBN: 9077212035 Published: 27 Feb 2004
IT Security Management Pocket Book
Information Security Management ITIL is an important activity, which aims to control the provision of information, and to prevent unauthorized use of information.
Price: $14.00 ISBN: 0952470683 Published: 08 Mar 2004
Planning to Implement Service Management Pocket Book
This pocket guide has been designed as a handy reference book for companies wanting to implement service management.
Price: $14.00 ISBN: 0952470691 Published: 09 Mar 2004
OECD Communications Outlook 2003
This publications presents the most recent comparable data on the performance of the communication sector in OECD countries and on their policy frameworks.
Price: $96.00 ISBN: 9264199845 Published: 17 Jun 2003
Not the IT Infrastructure Library
A humorous book that highlights best practice (ITIL service management
processes) by looking at blatant 'worst case' practices
Price: $18.00 ISBN: 0952470675 Published: 16 Oct 2003
Privacy Online
OECD Guidance on Policy and Practice
This publication explores a range of issues regarding OECD activities to promote effective privacy protection on global communications networks
Price: $96.00 ISBN: 9264101624 Published: 25 Nov 2003
ASL - A Framework for Application Management
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure.
Price: $56.00 ISBN: 9077212051 Published: 23 Feb 2004
Courtesy: Balogh International Inc, www.balogh.com
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