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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

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The Itil Community Forum FAQ (Frequently Asked Questions)



Category: Main -> Basics

Question
·  What is ITIL?
·  Who created ITIL?
·  What are the ITIL sets?

Answer
·  What is ITIL?

ITIL is a series of documents used to aid the implementation of a framework for IT Service Management

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·  Who created ITIL?

ITIL was created by the UK Government, but is now used throughout the world.

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·  What are the ITIL sets?

ITIL currently comprises five volumes: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement In the previous edition, version 2, it consisted of a number of 'sets', including: Service Support; Service Delivery; Planning to Implement Service Management; Applications Management; ICT Infrastructure Management; The Business Perspective; Security Management.

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