Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: OBIDorris7
New Today: 38
New Yesterday: 48
Overall: 157134

People Online:
Visitors: 39
Members: 1
Total: 40 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page 1, 2, 3 ... 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Best help/service desk platform?
3 Aaron_1984 262 Fri Mar 06, 2015 4:14 am
UKVIKING View latest post
No new posts Requesting help on improving ITSM classification structure
5 phit 140 Wed Mar 04, 2015 4:59 pm
UKVIKING View latest post
No new posts Best monitoring/alerting tool?
0 Abilectic 171 Fri Feb 06, 2015 4:28 pm
Abilectic View latest post
No new posts Incident Management on TEST environment
0 Elgarsmanu 141 Thu Feb 05, 2015 6:09 pm
Elgarsmanu View latest post
No new posts Trick question...
6 iTurley 423 Thu Jan 01, 2015 4:28 am
iTurley View latest post
No new posts Key challenges of Major Incident Handling process
4 vampirephenom 1058 Sat Dec 20, 2014 12:54 pm
simplr View latest post
No new posts Can P2 Incident be downgraded to P3 Incident?
3 Saakshi 378 Fri Dec 19, 2014 7:41 am
simplr View latest post
No new posts How do you handle walk-ins?
4 jorgegviana 738 Thu Dec 18, 2014 9:17 pm
simplr View latest post
No new posts ITIL Service Request
1 iori 258 Tue Dec 16, 2014 6:04 am
iTurley View latest post
No new posts Implementing effective and efficient Service Desk
2 Tingtong 665 Thu Oct 23, 2014 11:21 pm
sTaD View latest post
No new posts Is Incident Closure always customer decision?
12 OoOPS 4748 Sun Aug 10, 2014 1:04 am
Shortallio View latest post
No new posts Follow the sun service desk
1 gboskin 1177 Wed Aug 06, 2014 7:31 am
Tomek View latest post
No new posts How many Incidents should we expect?
4 Beanietdc 1372 Tue May 20, 2014 5:06 am
jbednarik View latest post
No new posts Managing the transition from Help Desk to Service Desk
4 mlogic 1466 Thu May 01, 2014 9:26 pm
ChangingMan View latest post
No new posts Service Desk CSAT (Customer Satisfaction Survey)
2 DLGarza 2366 Thu May 01, 2014 9:22 pm
ChangingMan View latest post
No new posts Operation failure = Incident or problem?
1 Analyst 783 Thu Apr 17, 2014 4:09 am
UKVIKING View latest post
No new posts Escalation to the next level of support - best practices
1 smurphy 761 Sat Apr 05, 2014 8:58 pm
UKVIKING View latest post
No new posts Occurrences and Cases (Incidents)
3 JeffWhitmo 1176 Sat Feb 15, 2014 7:26 am
UKVIKING View latest post
No new posts Should a priority 1 incident be documented after the fact?
1 scottatah 843 Thu Feb 13, 2014 3:42 pm
MadhavaVermaDantuluri View latest post
No new posts Is this an incident?
4 Tiddles 1516 Tue Feb 11, 2014 6:14 am
scottatah View latest post
No new posts Template for Severity Incident
0 prathap_buna 1156 Fri Jan 24, 2014 6:57 pm
prathap_buna View latest post
No new posts How many SDA's do I need??
5 BoxofFrogs 2123 Fri Nov 22, 2013 10:17 pm
UKVIKING View latest post
No new posts Type of ticket??
0 Memmaatre 1120 Wed Nov 20, 2013 3:49 am
Memmaatre View latest post
No new posts ITIL and asset management
1 yassbrk 1182 Thu Nov 07, 2013 9:16 pm
UKVIKING View latest post
No new posts Why is the customer always right?
0 Tiddles 1313 Wed Oct 23, 2013 7:27 am
Tiddles View latest post
No new posts Child / Parent Assignment
2 Madu 1374 Thu Oct 10, 2013 5:05 am
Madu View latest post
No new posts build new Service Desk
6 bbaabbad 2280 Wed Oct 09, 2013 7:30 pm
UKVIKING View latest post
No new posts resolution times
0 Pozz 1173 Sat Aug 17, 2013 2:52 am
Pozz View latest post
No new posts Productivity Calculation
0 Pietruck 2538 Wed Jul 10, 2013 12:27 pm
Pietruck View latest post
No new posts Resolution time
0 jcordoba 2389 Mon Jun 03, 2013 11:46 am
jcordoba View latest post
No new posts major incident messaging
1 danatwork 1574 Mon Jun 03, 2013 11:39 am
jcordoba View latest post
No new posts Management Buy-in for Service Desk
0 Huginn 1177 Sun Jun 02, 2013 4:47 am
Huginn View latest post
No new posts request user absence
1 Almaz 1318 Sat Jun 01, 2013 5:55 pm
KenLuo View latest post
No new posts Helpdesk resolution
7 admssm 2489 Thu May 16, 2013 4:23 pm
shivaa View latest post
No new posts "Fake" incidents
4 henrikh 3282 Sat Apr 27, 2013 1:50 am
LizGallacher View latest post
No new posts Transitioning helpdesk ticketing software
2 theduck 1550 Wed Apr 17, 2013 6:11 pm
Diarmid View latest post
No new posts Opinions wanted on white labelled IT helpdesk
0 AGIL 1205 Wed Apr 17, 2013 12:54 am
AGIL View latest post
No new posts [ Poll ] Opinions wanted on White labelled IT support
0 AGIL 1177 Wed Apr 17, 2013 12:51 am
AGIL View latest post
No new posts Knowledge Base for IT internal usage
1 whitestyle 1549 Thu Apr 11, 2013 12:00 am
whitestyle View latest post
No new posts incident logging and incident categorization
1 WNejla 1846 Fri Feb 15, 2013 8:09 pm
Diarmid View latest post
No new posts how to sort incidents according to their priority?
3 WNejla 1786 Wed Feb 06, 2013 10:01 am
Diarmid View latest post
No new posts Writing SOPs for ITIL
2 sunilsatghare 2797 Thu Jan 17, 2013 3:25 am
KenLuo View latest post
No new posts Common Service Desk metrics values
2 Michal 1855 Thu Jan 17, 2013 3:22 am
KenLuo View latest post
No new posts Follow-up with Customers
10 OoOPS 4508 Mon Nov 19, 2012 2:50 am
UKVIKING View latest post
No new posts Service Desk Trend Analysis
6 katgar 6943 Mon Nov 19, 2012 1:01 am
KenLuo View latest post
No new posts can I resolve not solved?
4 danatwork 2617 Sun Nov 18, 2012 3:08 am
UKVIKING View latest post
No new posts Building support team
7 Dror 3026 Sun Nov 18, 2012 3:06 am
UKVIKING View latest post
No new posts P1 incident communication
5 CSH 3298 Sun Nov 18, 2012 1:02 am
KenLuo View latest post
No new posts Open incidentS even when back up works?
1 danatwork 1658 Tue Nov 06, 2012 4:20 am
UKVIKING View latest post
No new posts IT-ServiceDesk-Manager
10 kmck 4415 Tue Oct 16, 2012 8:43 pm
Diarmid View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page 1, 2, 3 ... 9, 10, 11  Next
Page 1 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.