Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: Nadine84
New Today: 77
New Yesterday: 82
Overall: 203886

People Online:
Visitors: 193
Members: 4
Total: 197 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page 1, 2, 3 ... 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Inventory Management
1 bretts 174 Thu May 04, 2017 4:04 pm
UKVIKING View latest post
No new posts Inquiry Incident
1 alatareq 224 Fri Apr 21, 2017 9:06 am
VM View latest post
No new posts Change Management Process
4 Subhendu 246 Thu Apr 13, 2017 6:30 pm
Subhendu View latest post
No new posts Incorrect Assignment / Misrouting / Miss Assigned Tickets
0 AlexandruSpataru 223 Fri Mar 31, 2017 11:34 am
AlexandruSpataru View latest post
No new posts Service request vs Service instance
6 champidead 762 Mon Feb 27, 2017 6:50 pm
champidead View latest post
No new posts Multiple incidents for various resolver groups
2 Krwlng 856 Thu Feb 16, 2017 11:25 pm
ramyarithiga View latest post
No new posts [ Poll ] Incident Priority - High and downgrade or low and escalate
8 TCH-Frank 2914 Wed Feb 08, 2017 3:05 am
lsimonsen View latest post
No new posts Cancel Requests
2 GobiSubash 715 Wed Feb 08, 2017 2:50 am
lsimonsen View latest post
No new posts Maintenance Scheduling
1 lsimonsen 272 Wed Feb 01, 2017 8:43 am
UKVIKING View latest post
No new posts Policy Creation
1 Illy 680 Tue Oct 04, 2016 4:44 am
UKVIKING View latest post
No new posts Worldwide Service Desk number
7 elvenil 841 Wed Sep 21, 2016 3:39 am
UKVIKING View latest post
No new posts Event Management Benchmark
1 par1114 521 Thu Sep 08, 2016 5:25 pm
ClaireAgutter1 View latest post
No new posts How to manage Resolution with different support availability
1 Kos 791 Wed Aug 10, 2016 5:25 pm
ClaireAgutter1 View latest post
No new posts How do you handle walk-ins?
6 jorgegviana 3742 Sat Jul 23, 2016 6:19 am
Garofski View latest post
No new posts How to log Effort / ticket for mass updates
6 Sreeni2020 1463 Sat Jul 16, 2016 1:25 am
paul0738 View latest post
No new posts pending tickets
1 lezawang 692 Fri Jun 03, 2016 6:06 am
UKVIKING View latest post
No new posts Service Desk Rota/Scheduling Software
1 psw007 625 Thu May 26, 2016 4:56 am
UKVIKING View latest post
No new posts How many tickets should be logged according to ITIL
5 lAI 1753 Mon Mar 28, 2016 6:35 pm
UKVIKING View latest post
No new posts Initial Installation : Transition or Operation?
4 HamJe 2745 Sat Jul 25, 2015 4:47 am
UKVIKING View latest post
No new posts Can P2 Incident be downgraded to P3 Incident?
7 Saakshi 4119 Wed Jul 15, 2015 5:51 pm
Kranti View latest post
No new posts Key challenges of Major Incident Handling process
5 vampirephenom 3736 Sat Jul 11, 2015 4:30 am
Kimm View latest post
No new posts Writing SOPs for ITIL
5 sunilsatghare 5111 Sat Jul 11, 2015 4:27 am
Kimm View latest post
No new posts Escalation to the next level of support - best practices
2 smurphy 2481 Thu Jul 09, 2015 7:33 am
Kimm View latest post
No new posts User question on when incident closed/resolved and feedback
1 MattC 1380 Mon Jul 06, 2015 9:24 pm
Kranti View latest post
No new posts Template for Severity Incident
1 prathap_buna 2985 Fri Jun 12, 2015 7:32 pm
Kranti View latest post
No new posts ITIL Service Request
2 iori 2137 Sun Jun 07, 2015 4:27 am
Kranti View latest post
No new posts Best monitoring/alerting tool?
1 Abilectic 1760 Wed Apr 29, 2015 1:25 am
SanjeevMayekar View latest post
No new posts Best help/service desk platform?
3 Aaron_1984 2679 Fri Mar 06, 2015 4:14 am
UKVIKING View latest post
No new posts Requesting help on improving ITSM classification structure
5 phit 2790 Wed Mar 04, 2015 4:59 pm
UKVIKING View latest post
No new posts Incident Management on TEST environment
0 Elgarsmanu 1438 Thu Feb 05, 2015 6:09 pm
Elgarsmanu View latest post
No new posts Trick question...
6 iTurley 2759 Thu Jan 01, 2015 4:28 am
iTurley View latest post
No new posts Implementing effective and efficient Service Desk
2 Tingtong 2440 Thu Oct 23, 2014 11:21 pm
sTaD View latest post
No new posts Is Incident Closure always customer decision?
12 OoOPS 8598 Sun Aug 10, 2014 1:04 am
Shortallio View latest post
No new posts Follow the sun service desk
1 gboskin 3081 Wed Aug 06, 2014 7:31 am
Tomek View latest post
No new posts How many Incidents should we expect?
4 Beanietdc 3716 Tue May 20, 2014 5:06 am
jbednarik View latest post
No new posts Managing the transition from Help Desk to Service Desk
4 mlogic 3283 Thu May 01, 2014 9:26 pm
ChangingMan View latest post
No new posts Service Desk CSAT (Customer Satisfaction Survey)
2 DLGarza 4297 Thu May 01, 2014 9:22 pm
ChangingMan View latest post
No new posts Operation failure = Incident or problem?
1 Analyst 2039 Thu Apr 17, 2014 4:09 am
UKVIKING View latest post
No new posts Occurrences and Cases (Incidents)
3 JeffWhitmo 2880 Sat Feb 15, 2014 7:26 am
UKVIKING View latest post
No new posts Should a priority 1 incident be documented after the fact?
1 scottatah 2277 Thu Feb 13, 2014 3:42 pm
MadhavaVermaDantuluri View latest post
No new posts Is this an incident?
4 Tiddles 3387 Tue Feb 11, 2014 6:14 am
scottatah View latest post
No new posts How many SDA's do I need??
5 BoxofFrogs 4262 Fri Nov 22, 2013 10:17 pm
UKVIKING View latest post
No new posts Type of ticket??
0 Memmaatre 2483 Wed Nov 20, 2013 3:49 am
Memmaatre View latest post
No new posts ITIL and asset management
1 yassbrk 2495 Thu Nov 07, 2013 9:16 pm
UKVIKING View latest post
No new posts Why is the customer always right?
0 Tiddles 2563 Wed Oct 23, 2013 7:27 am
Tiddles View latest post
No new posts Child / Parent Assignment
2 Madu 3053 Thu Oct 10, 2013 5:05 am
Madu View latest post
No new posts build new Service Desk
6 bbaabbad 4702 Wed Oct 09, 2013 7:30 pm
UKVIKING View latest post
No new posts resolution times
0 Pozz 2484 Sat Aug 17, 2013 2:52 am
Pozz View latest post
No new posts Productivity Calculation
0 Pietruck 3733 Wed Jul 10, 2013 12:27 pm
Pietruck View latest post
No new posts Resolution time
0 jcordoba 3649 Mon Jun 03, 2013 11:46 am
jcordoba View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page 1, 2, 3 ... 10, 11, 12  Next
Page 1 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.