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The Itil Community Forum: Forums

ITIL :: Search
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Search found 22 matches
ITIL Forum Index
Author Message
  Topic: Efficiency of Change Management Process
Sandys

Replies: 1
Views: 931

PostForum: Change Management   Posted: Wed Oct 04, 2017 12:11 am   Subject: Efficiency of Change Management Process
"Furthermore, if we take an example of a Change Request and look at the numbers, more inefficiencies can be found. For example, if we have 50 Change Managers/ Approvers on a request, yet only one Appr ...
  Topic: Setting up change management (incl eCAB)
Sandys

Replies: 1
Views: 366

PostForum: Change Management   Posted: Tue Oct 03, 2017 11:49 pm   Subject: Setting up change management (incl eCAB)
Identify need for change - Create/submit change - Change control review - Approval - Implementation - Post implementation review.

Up to you to decide how you want to handle Retro, Routine, Normal, ...
  Topic: Basic OVerview on Change Management
Sandys

Replies: 1
Views: 510

PostForum: Change Management   Posted: Tue Oct 03, 2017 11:34 pm   Subject: Basic OVerview on Change Management
Google & Itil Foundation course.
  Topic: Change Lead Times and CAB
Sandys

Replies: 9
Views: 2867

PostForum: Change Management   Posted: Thu Mar 02, 2017 1:55 am   Subject: Inside joke about change managers
"Don't those guys realize things need to get done?"
  Topic: Change Management Values
Sandys

Replies: 2
Views: 900

PostForum: Change Management   Posted: Thu Mar 02, 2017 1:45 am   Subject: Is this the droid you're looking for?
Here's what I use:

The objectives of the Change Management process are to:

o Ensure that changes are made with minimum disruption to the services IT has committed to its users.

o Support the ...
  Topic: Change Lead Times and CAB
Sandys

Replies: 9
Views: 2867

PostForum: Change Management   Posted: Thu Dec 15, 2016 12:57 am   Subject: Change Lead Times and CAB
My favourite reply to my Fast Pathers (We use Fast Path here) is "Poor planning on your part does not constitute an emergency on mine".

Some people just never learn though...
  Topic: Change Lead Times and CAB
Sandys

Replies: 9
Views: 2867

PostForum: Change Management   Posted: Wed Dec 14, 2016 5:13 am   Subject: Planned change!?
"Planned" is that some new ITIL term going around? Sounds like it could be useful. Shocked
  Topic: Remedy VS Axios Assyst
Sandys

Replies: 3
Views: 1303

PostForum: Change Management   Posted: Thu Oct 20, 2016 11:06 pm   Subject: Remedy VS Axios Assyst
We're using Remedy for our Service Desk (Incident Management), Change Control and customized for ITSR's (Software, access req etc).

Unfortunately the decision was made to switch to Assyst without a ...
  Topic: Remedy VS Axios Assyst
Sandys

Replies: 3
Views: 1303

PostForum: Change Management   Posted: Thu Oct 20, 2016 5:20 am   Subject: Remedy VS Axios Assyst
My company is looking to switch our change management application from BMC Remedy to Axios Assyst. Does anyone have any experience using Assyst for change management? Positive / Negative experiences? ...
  Topic: How to include external service providers in our process
Sandys

Replies: 2
Views: 3206

PostForum: Change Management   Posted: Thu May 20, 2010 12:19 am   Subject: How to include external service providers in our process
Toot toot... Wink
  Topic: Collision Detection
Sandys

Replies: 17
Views: 8422

PostForum: Change Management   Posted: Wed Sep 23, 2009 9:12 pm   Subject: Collision Detection
African or European seagull? Ahhhhhhhhh......
  Topic: Collision Detection
Sandys

Replies: 17
Views: 8422

PostForum: Change Management   Posted: Wed Sep 23, 2009 4:42 am   Subject: Collision Detection
UKVIKING is one the of the ITIL gods on this site. Definitely not one you want to rub the wrong way by being snarky (where did that term come from???) without reason. You won’t find a better resource ...
  Topic: Emergency Change policy
Sandys

Replies: 11
Views: 7228

PostForum: Change Management   Posted: Thu Sep 11, 2008 9:25 pm   Subject: Emergency Change policy
I agree with you that a reboot shouldn't be a change, it should be an incident and the reboot is the resolution. My opinion is the server isn't being changed. Others say the "State" of the server is c ...
  Topic: Emergency Change policy
Sandys

Replies: 11
Views: 7228

PostForum: Change Management   Posted: Thu Sep 11, 2008 4:58 am   Subject: Emergency Change policy
Oops, I forgot to answer your question.

The change types we use are as follows:

Emergency
Latent
Fast Path
Normal
No Impact
  Topic: Emergency Change policy
Sandys

Replies: 11
Views: 7228

PostForum: Change Management   Posted: Thu Sep 11, 2008 4:52 am   Subject: Emergency Change policy
Your process wouldn't fly here at all. Here's a quick brief on how we do it here.

First of all we use Remedy for Change Management.

An RFC is raised by creating it in Remedy and submitting it th ...
 
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