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The Itil Community Forum: Forums

ITIL :: Search
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Search found 3574 matches
ITIL Forum Index
Author Message
  Topic: Please help me define appropriate ownership
UKVIKING

Replies: 1
Views: 244

PostForum: ITIL Discussion   Posted: Fri Oct 06, 2017 5:25 pm   Subject: Please help me define appropriate ownership
Gramboda

Your issue is not an ITIL issue or an IT Service Management issue

It is a company issue

I have been in IT since the 80s

Every org would have the people who were working on specifi ...
  Topic: Mock Exams for ITIL Foundation
UKVIKING

Replies: 1
Views: 261

PostForum: ITIL Certification   Posted: Thu Oct 05, 2017 6:50 am   Subject: Mock Exams for ITIL Foundation
Pratik

From what you said I can presume you are not using a official study course that you paid for. As they will have mock exams for you to use

The google and You Tube videos and extracts may ...
  Topic: Planning to Take ITIL Exam fondation
UKVIKING

Replies: 6
Views: 418

PostForum: ITIL Certification   Posted: Sat Sep 23, 2017 6:01 pm   Subject: Planning to Take ITIL Exam fondation
Car

The members of the forum are not a search engine. Google is a search engine.
If you provide google with good key word search it will find what you
  Topic: Planning to Take ITIL Exam fondation
UKVIKING

Replies: 6
Views: 418

PostForum: ITIL Certification   Posted: Thu Sep 21, 2017 3:29 pm   Subject: Planning to Take ITIL Exam fondation
Google
  Topic: CAB Conditional Approval
UKVIKING

Replies: 2
Views: 372

PostForum: Change Management   Posted: Wed Sep 06, 2017 2:47 am   Subject: CAB Conditional Approval
It depends

It depends on the policy of the CM process

Some would require all testing to be completed before bringing the change to the CAB

Some would allow critical changes to fix an oiperati ...
  Topic: Please Share with me your ideas to prioritize the incidents
UKVIKING

Replies: 2
Views: 1090

PostForum: Miscellaneous   Posted: Wed Aug 23, 2017 5:10 am   Subject: Please Share with me your ideas to prioritize the incidents
Mohammed,

Your company your classification
  Topic: Planned Maintenance
UKVIKING

Replies: 1
Views: 785

PostForum: ITIL Discussion   Posted: Sat Aug 19, 2017 5:30 pm   Subject: Planned Maintenance
Planned maintenance is an operational concept.
Change management will use PM to schedule work

the PM must be included in the service agreement and discounted in any SLA related calculations as it ...
  Topic: Batch support & ITIL in non prod environment
UKVIKING

Replies: 2
Views: 1563

PostForum: ITIL Discussion   Posted: Thu Aug 17, 2017 3:24 pm   Subject: Batch support & ITIL in non prod environment
First, you don't implement ITIL.

ITIL is just good advice on how to do IT Service Management... well.

ITIL states have policies, processes and procedures that should guide you.

A service is a ...
  Topic: Hot Swappable Hardware
UKVIKING

Replies: 1
Views: 492

PostForum: Change Management   Posted: Mon Aug 14, 2017 2:17 am   Subject: Hot Swappable Hardware
both
  Topic: Unauthorised/retrospective change
UKVIKING

Replies: 3
Views: 314

PostForum: Change Management   Posted: Fri Aug 11, 2017 3:55 am   Subject: Unauthorised/retrospective change
InfraPM

And the main reason you did an unauthorised change is that

YOU MADE THE DECISION.

YOU SHOULD HAVE ESCALATED IT AND GET MANAGEMENT APPROVAL FOR THE RETROSPECTIVE CHANGE

It was not ...
  Topic: New SDM question
UKVIKING

Replies: 2
Views: 1072

PostForum: ITIL Service Delivery   Posted: Fri Aug 11, 2017 3:53 am   Subject: New SDM question
My two cents

If he says he is busy - he needs to tell you - the manager - what he is doing that is occupying his time.

You may to use the HR crowbar

If he does not directly report to you. De ...
  Topic: Risks related to Problems (Advice & Guidance needed)
UKVIKING

Replies: 3
Views: 669

PostForum: Problem Management   Posted: Fri Aug 11, 2017 3:51 am   Subject: Risks related to Problems (Advice & Guidance needed)
none are dead just less frequently used
  Topic: Unauthorised/retrospective change
UKVIKING

Replies: 3
Views: 314

PostForum: Change Management   Posted: Thu Aug 10, 2017 5:09 am   Subject: Unauthorised/retrospective change
Well, first, it all depends on the Change Management policy regarding retrospective change

Frankly, in my book what you did was an unauthorised change- mainly because the project failed to do due d ...
  Topic: change management process
UKVIKING

Replies: 1
Views: 278

PostForum: Change Management   Posted: Wed Aug 09, 2017 5:02 am   Subject: change management process
A new service is not a change per se.

It may end as a Change - but that depends on your IT workflows for thae creation of a new service (CIs) and its components and the multitude of related

Get ...
  Topic: ISO 20000- change management
UKVIKING

Replies: 1
Views: 215

PostForum: Change Management   Posted: Wed Aug 09, 2017 5:00 am   Subject: ISO 20000- change management
Look at the definition in ISO 20000 as to what is SHALL and SHOULD for Change Management

I actually can not forsee any IT organisation that does not manage changes with CABs

but ....
 
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