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The five ITIL books can be obtained directly from the publisher's website:

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  Topic: Planning to Take ITIL Exam fondation

Replies: 6
Views: 1305

PostForum: ITIL Certification   Posted: Mon Sep 25, 2017 4:14 pm   Subject: Planning to Take ITIL Exam fondation
There's a few ITIL apps with mock questions...
  Topic: Prioritizing Problems - Resource Allocation

Replies: 4
Views: 4988

PostForum: Problem Management   Posted: Wed Aug 30, 2017 2:52 pm   Subject: Prioritizing Problems - Resource Allocation

ITIL wouldn't tell you anyway because it's a guide for best practices. It will never tell you what to do step for step, word for word, process for process and function for function.

I bel ...
  Topic: New SDM question

Replies: 2
Views: 1610

PostForum: ITIL Service Delivery   Posted: Thu Aug 10, 2017 11:37 am   Subject: New SDM question
Sorry I'm a month late to the party... I too will be going into an SDM role soon Very Happy

But to your situation, I feel you'll need to establish a good sense of trust before you'd even remotely get a d ...
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