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ITIL Discussion
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No new posts Metrics: Ratios for Incident to Problem
2 KimHinton 2300 Wed May 16, 2012 7:04 pm
Diarmid View latest post
No new posts ITIL Gap Analysis
1 sandeepseeram 1939 Tue May 15, 2012 6:05 pm
Diarmid View latest post
No new posts Help towards a sample exam question from previous paper SLA
0 jonny1990 1695 Mon May 07, 2012 6:57 pm
jonny1990 View latest post
No new posts Initiate Service Catalog Management
1 swashbuckler 2129 Fri Apr 27, 2012 8:48 pm
BorisBear View latest post
No new posts Different between change management and process management
2 funGogh 2273 Fri Apr 27, 2012 8:46 pm
BorisBear View latest post
No new posts ITIL book recommendations
2 LouisSavalli 2187 Tue Apr 24, 2012 3:49 am
UKVIKING View latest post
No new posts Problem Manager vs. Incident Manager
10 rjackson68 5104 Thu Mar 29, 2012 6:07 am
Diarmid View latest post
No new posts Who's Accountable for Long Service Delivery Times?
2 bubbisthedog 2115 Wed Mar 28, 2012 5:43 am
bubbisthedog View latest post
No new posts Mission Statement - for Service Deliverry Management Team
6 raffa4321 4587 Wed Mar 28, 2012 4:59 am
Diarmid View latest post
No new posts Next In ITIL
4 ravimohan 2589 Tue Mar 27, 2012 9:18 pm
BorisBear View latest post
No new posts ITIL Qualifications
4 BorisBear 2481 Sat Mar 24, 2012 1:16 am
BorisBear View latest post
No new posts Why Service Catalog Management is in Service Design?
2 anandknair 1786 Mon Mar 19, 2012 8:08 pm
Diarmid View latest post
No new posts What's the best source for boiler plate process guides?
1 SemperFidelis 1390 Mon Mar 19, 2012 7:51 pm
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No new posts OLA Implementation
3 WGIT 1967 Wed Mar 07, 2012 3:48 am
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No new posts Classification
1 swashbuckler 1421 Sun Feb 19, 2012 1:17 am
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No new posts SLA Measurements for Capacity Management
1 Woody001 1719 Wed Feb 15, 2012 3:30 am
Diarmid View latest post
No new posts SLA Measurement for Vendors of Admin, IT, Operations
6 AbhiCorpGovernance 2287 Thu Feb 09, 2012 2:16 am
BorisBear View latest post
No new posts BRM for external customers
1 itilinaction 1407 Mon Feb 06, 2012 4:19 am
Diarmid View latest post
No new posts How to check the Performance for Incident Manager
2 bhallachetan 1462 Tue Jan 31, 2012 8:17 pm
UKVIKING View latest post
No new posts Implement ITIL on 3G services
1 pridepk 1275 Fri Jan 27, 2012 7:57 pm
Diarmid View latest post
No new posts Responsibility of logging calls with 3rd Partys
1 KellsBells 1358 Tue Jan 24, 2012 9:27 pm
Diarmid View latest post
No new posts Master's thesis about ITIL
7 gregor13 5179 Sun Jan 22, 2012 6:58 am
alekMK View latest post
No new posts Raise multiple tickets or a single ticket???
6 swashbuckler 2990 Thu Jan 19, 2012 11:49 pm
UKVIKING View latest post
No new posts Calculating desktop Availability
1 martin_d 1434 Mon Jan 16, 2012 11:53 pm
Diarmid View latest post
No new posts Defining personal equipment as facilities?
1 TBD 1177 Wed Jan 04, 2012 10:44 pm
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No new posts Need inputs from you geeks
2 swashbuckler 1324 Thu Dec 29, 2011 8:32 pm
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No new posts Where to start to document on Service Support and Delivery?
7 josedunet 2749 Sat Dec 17, 2011 12:14 am
UKVIKING View latest post
No new posts Functional notification
5 Toursiveux 2022 Thu Dec 15, 2011 8:04 am
Diarmid View latest post
No new posts [ Poll ] Services Management
1 HariA 1174 Mon Nov 28, 2011 8:48 pm
Diarmid View latest post
No new posts Difference between Service Request and Release request
2 raviaru 1467 Sun Nov 20, 2011 8:52 pm
mredekar View latest post
No new posts Is service restart a Standard change?
1 raviaru 1288 Thu Nov 17, 2011 9:53 am
Diarmid View latest post
No new posts ITIL v3 - A blessing or a curse for the IT-management?
1 hugigo 1246 Tue Nov 15, 2011 5:40 am
Diarmid View latest post
No new posts System Center Service Manager (SCSM) reviews
0 tomkin 1442 Wed Oct 19, 2011 9:24 pm
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No new posts ITIL valuable for an organization with roughly 400 people?
3 tkepongo 1372 Wed Oct 19, 2011 4:34 pm
UKVIKING View latest post
No new posts Question about service asset and configuration management
1 Maichel 1155 Thu Oct 13, 2011 7:26 pm
UKVIKING View latest post
No new posts Please Help me to Understand the ITIL Process.
2 bijju 1450 Wed Sep 28, 2011 4:09 am
Sunny60in View latest post
No new posts Wrong alarm
1 WITIL 1163 Tue Sep 20, 2011 5:43 pm
UKVIKING View latest post
No new posts when is it the time to drop an application?
1 WITIL 1224 Thu Sep 15, 2011 6:45 pm
Diarmid View latest post
No new posts ITIL V3 Software Asset management
1 vasanth 1431 Mon Sep 05, 2011 5:51 pm
UKVIKING View latest post
No new posts ITIL Books 2011 Update
3 ITILadmin 2740 Wed Aug 24, 2011 10:06 pm
javierarcal View latest post
No new posts Access-based positioning
0 GabrieleG 1651 Wed Aug 24, 2011 1:23 am
GabrieleG View latest post
No new posts "Requires the need for an understanding of ITIL"
1 diddy_tong 1325 Tue Aug 02, 2011 7:46 pm
ITIL101 View latest post
No new posts Service and process
2 mredekar 1620 Tue Aug 02, 2011 3:58 pm
mredekar View latest post
No new posts ITIL: Android App
0 ITILadmin 1771 Wed Jul 27, 2011 4:19 am
ITILadmin View latest post
No new posts File Restores - Incidents of Request Fulfilments?
4 noneforit 2537 Wed Jul 27, 2011 4:10 am
ITILadmin View latest post
No new posts ITIL principles: who is responsible for what?
2 eabdul 1728 Thu Jul 21, 2011 9:08 pm
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No new posts Compare two ITIL proposals
1 ASC 1402 Thu Jul 21, 2011 6:44 pm
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No new posts SLA's and SAP......
1 londonmag 1331 Tue Jun 28, 2011 2:19 am
UKVIKING View latest post
No new posts New Support Model
4 timresh 2251 Tue Jun 28, 2011 12:55 am
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No new posts resolution time?
9 abai84 4903 Sat Jun 18, 2011 10:11 pm
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