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The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
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The ITIL Service Desk
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No new posts Event Management KPIs
7 viv121 10140 Tue May 15, 2018 6:06 pm
kathrynbottrell View latest post
No new posts Can we cancel incident ?
3 lexlee 494 Fri Apr 20, 2018 6:03 pm
UKVIKING View latest post
No new posts Need for Incident Coordinators following up for Service Desk
1 beyond_chatterjee 200 Thu Apr 19, 2018 8:20 pm
UKVIKING View latest post
No new posts SPOC with additional Emergency phone numer
0 Lyhne 329 Mon Apr 09, 2018 3:21 pm
Lyhne View latest post
No new posts ITIL a barrier for good customer service?? Or an excuse?
4 Jim777 1302 Fri Mar 16, 2018 8:26 pm
Walter View latest post
No new posts Single or Multiple Tickets?
2 rgolding 761 Wed Mar 14, 2018 7:03 am
Conan02 View latest post
No new posts ITIL tool (software) recommendation
0 javierzgaray 615 Thu Mar 01, 2018 11:42 pm
javierzgaray View latest post
No new posts Recommendations for an incident hand over process
0 Kameal 822 Wed Jan 31, 2018 2:50 am
Kameal View latest post
No new posts Report lost or stolen devices: incident or service request?
1 irifas 968 Wed Nov 22, 2017 8:29 am
noBS View latest post
No new posts Knowledge Base Structure for anyone to assist
0 JoeyC 2061 Thu Aug 31, 2017 10:49 pm
JoeyC View latest post
No new posts RFC and help desk
2 mojde 2076 Wed Aug 16, 2017 3:43 pm
sazeed View latest post
No new posts Inventory Management
1 bretts 2413 Thu May 04, 2017 4:04 pm
UKVIKING View latest post
No new posts Inquiry Incident
1 alatareq 1639 Fri Apr 21, 2017 9:06 am
VM View latest post
No new posts Change Management Process
4 Subhendu 2209 Thu Apr 13, 2017 6:30 pm
Subhendu View latest post
No new posts Incorrect Assignment / Misrouting / Miss Assigned Tickets
0 AlexandruSpataru 1560 Fri Mar 31, 2017 11:34 am
AlexandruSpataru View latest post
No new posts Service request vs Service instance
6 champidead 2897 Mon Feb 27, 2017 6:50 pm
champidead View latest post
No new posts Multiple incidents for various resolver groups
2 Krwlng 2660 Thu Feb 16, 2017 11:25 pm
ramyarithiga View latest post
No new posts [ Poll ] Incident Priority - High and downgrade or low and escalate
8 TCH-Frank 5728 Wed Feb 08, 2017 3:05 am
lsimonsen View latest post
No new posts Cancel Requests
2 GobiSubash 2424 Wed Feb 08, 2017 2:50 am
lsimonsen View latest post
No new posts Maintenance Scheduling
1 lsimonsen 1506 Wed Feb 01, 2017 8:43 am
UKVIKING View latest post
No new posts Policy Creation
1 Illy 2221 Tue Oct 04, 2016 4:44 am
UKVIKING View latest post
No new posts Worldwide Service Desk number
7 elvenil 3498 Wed Sep 21, 2016 3:39 am
UKVIKING View latest post
No new posts Event Management Benchmark
1 par1114 2000 Thu Sep 08, 2016 5:25 pm
ClaireAgutter1 View latest post
No new posts How to manage Resolution with different support availability
1 Kos 2350 Wed Aug 10, 2016 5:25 pm
ClaireAgutter1 View latest post
No new posts How do you handle walk-ins?
6 jorgegviana 6472 Sat Jul 23, 2016 6:19 am
Garofski View latest post
No new posts How to log Effort / ticket for mass updates
6 Sreeni2020 3717 Sat Jul 16, 2016 1:25 am
paul0738 View latest post
No new posts pending tickets
1 lezawang 2007 Fri Jun 03, 2016 6:06 am
UKVIKING View latest post
No new posts Service Desk Rota/Scheduling Software
1 psw007 1995 Thu May 26, 2016 4:56 am
UKVIKING View latest post
No new posts How many tickets should be logged according to ITIL
5 lAI 3744 Mon Mar 28, 2016 6:35 pm
UKVIKING View latest post
No new posts Initial Installation : Transition or Operation?
4 HamJe 4402 Sat Jul 25, 2015 4:47 am
UKVIKING View latest post
No new posts Can P2 Incident be downgraded to P3 Incident?
7 Saakshi 7333 Wed Jul 15, 2015 5:51 pm
Kranti View latest post
No new posts Key challenges of Major Incident Handling process
5 vampirephenom 5821 Sat Jul 11, 2015 4:30 am
Kimm View latest post
No new posts Writing SOPs for ITIL
5 sunilsatghare 7068 Sat Jul 11, 2015 4:27 am
Kimm View latest post
No new posts Escalation to the next level of support - best practices
2 smurphy 3976 Thu Jul 09, 2015 7:33 am
Kimm View latest post
No new posts User question on when incident closed/resolved and feedback
1 MattC 2774 Mon Jul 06, 2015 9:24 pm
Kranti View latest post
No new posts Template for Severity Incident
1 prathap_buna 4256 Fri Jun 12, 2015 7:32 pm
Kranti View latest post
No new posts ITIL Service Request
2 iori 3613 Sun Jun 07, 2015 4:27 am
Kranti View latest post
No new posts Best monitoring/alerting tool?
1 Abilectic 3147 Wed Apr 29, 2015 1:25 am
SanjeevMayekar View latest post
No new posts Best help/service desk platform?
3 Aaron_1984 4559 Fri Mar 06, 2015 4:14 am
UKVIKING View latest post
No new posts Requesting help on improving ITSM classification structure
5 phit 4961 Wed Mar 04, 2015 4:59 pm
UKVIKING View latest post
No new posts Incident Management on TEST environment
0 Elgarsmanu 2688 Thu Feb 05, 2015 6:09 pm
Elgarsmanu View latest post
No new posts Trick question...
6 iTurley 4912 Thu Jan 01, 2015 4:28 am
iTurley View latest post
No new posts Implementing effective and efficient Service Desk
2 Tingtong 3752 Thu Oct 23, 2014 11:21 pm
sTaD View latest post
No new posts Is Incident Closure always customer decision?
12 OoOPS 11655 Sun Aug 10, 2014 1:04 am
Shortallio View latest post
No new posts Follow the sun service desk
1 gboskin 4521 Wed Aug 06, 2014 7:31 am
Tomek View latest post
No new posts How many Incidents should we expect?
4 Beanietdc 5620 Tue May 20, 2014 5:06 am
jbednarik View latest post
No new posts Managing the transition from Help Desk to Service Desk
4 mlogic 4818 Thu May 01, 2014 9:26 pm
ChangingMan View latest post
No new posts Service Desk CSAT (Customer Satisfaction Survey)
2 DLGarza 5763 Thu May 01, 2014 9:22 pm
ChangingMan View latest post
No new posts Operation failure = Incident or problem?
1 Analyst 3241 Thu Apr 17, 2014 4:09 am
UKVIKING View latest post
No new posts Occurrences and Cases (Incidents)
3 JeffWhitmo 4344 Sat Feb 15, 2014 7:26 am
UKVIKING View latest post
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