Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ojiwunile
New Today: 16
New Yesterday: 37
Overall: 187076

People Online:
Visitors: 53
Members: 1
Total: 54 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page 1, 2, 3 ... 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts How to log Effort / ticket for mass updates
5 Sreeni2020 277 Sat Jun 04, 2016 11:02 pm
UKVIKING View latest post
No new posts pending tickets
1 lezawang 87 Fri Jun 03, 2016 6:06 am
UKVIKING View latest post
No new posts Service Desk Rota/Scheduling Software
1 psw007 94 Thu May 26, 2016 4:56 am
UKVIKING View latest post
No new posts How many tickets should be logged according to ITIL
5 lAI 798 Mon Mar 28, 2016 6:35 pm
UKVIKING View latest post
No new posts Initial Installation : Transition or Operation?
4 HamJe 1808 Sat Jul 25, 2015 4:47 am
UKVIKING View latest post
No new posts Can P2 Incident be downgraded to P3 Incident?
7 Saakshi 2378 Wed Jul 15, 2015 5:51 pm
Kranti View latest post
No new posts How do you handle walk-ins?
5 jorgegviana 2283 Sat Jul 11, 2015 4:36 am
Kimm View latest post
No new posts Key challenges of Major Incident Handling process
5 vampirephenom 2570 Sat Jul 11, 2015 4:30 am
Kimm View latest post
No new posts Writing SOPs for ITIL
5 sunilsatghare 4199 Sat Jul 11, 2015 4:27 am
Kimm View latest post
No new posts Escalation to the next level of support - best practices
2 smurphy 1765 Thu Jul 09, 2015 7:33 am
Kimm View latest post
No new posts User question on when incident closed/resolved and feedback
1 MattC 744 Mon Jul 06, 2015 9:24 pm
Kranti View latest post
No new posts Template for Severity Incident
1 prathap_buna 2313 Fri Jun 12, 2015 7:32 pm
Kranti View latest post
No new posts [ Poll ] Incident Priority - High and downgrade or low and escalate
5 TCH-Frank 1165 Tue Jun 09, 2015 7:44 am
UpritS View latest post
No new posts ITIL Service Request
2 iori 1220 Sun Jun 07, 2015 4:27 am
Kranti View latest post
No new posts Best monitoring/alerting tool?
1 Abilectic 1151 Wed Apr 29, 2015 1:25 am
SanjeevMayekar View latest post
No new posts Best help/service desk platform?
3 Aaron_1984 1441 Fri Mar 06, 2015 4:14 am
UKVIKING View latest post
No new posts Requesting help on improving ITSM classification structure
5 phit 1395 Wed Mar 04, 2015 4:59 pm
UKVIKING View latest post
No new posts Incident Management on TEST environment
0 Elgarsmanu 879 Thu Feb 05, 2015 6:09 pm
Elgarsmanu View latest post
No new posts Trick question...
6 iTurley 1695 Thu Jan 01, 2015 4:28 am
iTurley View latest post
No new posts Implementing effective and efficient Service Desk
2 Tingtong 1603 Thu Oct 23, 2014 11:21 pm
sTaD View latest post
No new posts Is Incident Closure always customer decision?
12 OoOPS 6694 Sun Aug 10, 2014 1:04 am
Shortallio View latest post
No new posts Follow the sun service desk
1 gboskin 2202 Wed Aug 06, 2014 7:31 am
Tomek View latest post
No new posts How many Incidents should we expect?
4 Beanietdc 2686 Tue May 20, 2014 5:06 am
jbednarik View latest post
No new posts Managing the transition from Help Desk to Service Desk
4 mlogic 2389 Thu May 01, 2014 9:26 pm
ChangingMan View latest post
No new posts Service Desk CSAT (Customer Satisfaction Survey)
2 DLGarza 3510 Thu May 01, 2014 9:22 pm
ChangingMan View latest post
No new posts Operation failure = Incident or problem?
1 Analyst 1520 Thu Apr 17, 2014 4:09 am
UKVIKING View latest post
No new posts Occurrences and Cases (Incidents)
3 JeffWhitmo 2185 Sat Feb 15, 2014 7:26 am
UKVIKING View latest post
No new posts Should a priority 1 incident be documented after the fact?
1 scottatah 1612 Thu Feb 13, 2014 3:42 pm
MadhavaVermaDantuluri View latest post
No new posts Is this an incident?
4 Tiddles 2543 Tue Feb 11, 2014 6:14 am
scottatah View latest post
No new posts How many SDA's do I need??
5 BoxofFrogs 3268 Fri Nov 22, 2013 10:17 pm
UKVIKING View latest post
No new posts Type of ticket??
0 Memmaatre 1911 Wed Nov 20, 2013 3:49 am
Memmaatre View latest post
No new posts ITIL and asset management
1 yassbrk 1938 Thu Nov 07, 2013 9:16 pm
UKVIKING View latest post
No new posts Why is the customer always right?
0 Tiddles 2016 Wed Oct 23, 2013 7:27 am
Tiddles View latest post
No new posts Child / Parent Assignment
2 Madu 2242 Thu Oct 10, 2013 5:05 am
Madu View latest post
No new posts build new Service Desk
6 bbaabbad 3623 Wed Oct 09, 2013 7:30 pm
UKVIKING View latest post
No new posts resolution times
0 Pozz 1898 Sat Aug 17, 2013 2:52 am
Pozz View latest post
No new posts Productivity Calculation
0 Pietruck 3220 Wed Jul 10, 2013 12:27 pm
Pietruck View latest post
No new posts Resolution time
0 jcordoba 3123 Mon Jun 03, 2013 11:46 am
jcordoba View latest post
No new posts major incident messaging
1 danatwork 2405 Mon Jun 03, 2013 11:39 am
jcordoba View latest post
No new posts Management Buy-in for Service Desk
0 Huginn 1875 Sun Jun 02, 2013 4:47 am
Huginn View latest post
No new posts request user absence
1 Almaz 2138 Sat Jun 01, 2013 5:55 pm
KenLuo View latest post
No new posts Helpdesk resolution
7 admssm 3915 Thu May 16, 2013 4:23 pm
shivaa View latest post
No new posts "Fake" incidents
4 henrikh 4494 Sat Apr 27, 2013 1:50 am
LizGallacher View latest post
No new posts Transitioning helpdesk ticketing software
2 theduck 2467 Wed Apr 17, 2013 6:11 pm
Diarmid View latest post
No new posts Opinions wanted on white labelled IT helpdesk
0 AGIL 1860 Wed Apr 17, 2013 12:54 am
AGIL View latest post
No new posts [ Poll ] Opinions wanted on White labelled IT support
0 AGIL 1864 Wed Apr 17, 2013 12:51 am
AGIL View latest post
No new posts Knowledge Base for IT internal usage
1 whitestyle 2461 Thu Apr 11, 2013 12:00 am
whitestyle View latest post
No new posts incident logging and incident categorization
1 WNejla 2645 Fri Feb 15, 2013 8:09 pm
Diarmid View latest post
No new posts how to sort incidents according to their priority?
3 WNejla 2637 Wed Feb 06, 2013 10:01 am
Diarmid View latest post
No new posts Common Service Desk metrics values
2 Michal 2675 Thu Jan 17, 2013 3:22 am
KenLuo View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page 1, 2, 3 ... 9, 10, 11  Next
Page 1 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.