Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: BradleyMic
New Today: 8
New Yesterday: 31
Overall: 188022

People Online:
Visitors: 88
Members: 1
Total: 89 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page 1, 2, 3 ... 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts [ Poll ] Incident Priority - High and downgrade or low and escalate
6 TCH-Frank 1318 Sat Jul 23, 2016 6:27 am
Garofski View latest post
No new posts How do you handle walk-ins?
6 jorgegviana 2415 Sat Jul 23, 2016 6:19 am
Garofski View latest post
No new posts How to log Effort / ticket for mass updates
6 Sreeni2020 495 Sat Jul 16, 2016 1:25 am
paul0738 View latest post
No new posts pending tickets
1 lezawang 152 Fri Jun 03, 2016 6:06 am
UKVIKING View latest post
No new posts Service Desk Rota/Scheduling Software
1 psw007 147 Thu May 26, 2016 4:56 am
UKVIKING View latest post
No new posts How many tickets should be logged according to ITIL
5 lAI 891 Mon Mar 28, 2016 6:35 pm
UKVIKING View latest post
No new posts Initial Installation : Transition or Operation?
4 HamJe 1876 Sat Jul 25, 2015 4:47 am
UKVIKING View latest post
No new posts Can P2 Incident be downgraded to P3 Incident?
7 Saakshi 2523 Wed Jul 15, 2015 5:51 pm
Kranti View latest post
No new posts Key challenges of Major Incident Handling process
5 vampirephenom 2648 Sat Jul 11, 2015 4:30 am
Kimm View latest post
No new posts Writing SOPs for ITIL
5 sunilsatghare 4296 Sat Jul 11, 2015 4:27 am
Kimm View latest post
No new posts Escalation to the next level of support - best practices
2 smurphy 1844 Thu Jul 09, 2015 7:33 am
Kimm View latest post
No new posts User question on when incident closed/resolved and feedback
1 MattC 795 Mon Jul 06, 2015 9:24 pm
Kranti View latest post
No new posts Template for Severity Incident
1 prathap_buna 2386 Fri Jun 12, 2015 7:32 pm
Kranti View latest post
No new posts ITIL Service Request
2 iori 1327 Sun Jun 07, 2015 4:27 am
Kranti View latest post
No new posts Best monitoring/alerting tool?
1 Abilectic 1192 Wed Apr 29, 2015 1:25 am
SanjeevMayekar View latest post
No new posts Best help/service desk platform?
3 Aaron_1984 1532 Fri Mar 06, 2015 4:14 am
UKVIKING View latest post
No new posts Requesting help on improving ITSM classification structure
5 phit 1512 Wed Mar 04, 2015 4:59 pm
UKVIKING View latest post
No new posts Incident Management on TEST environment
0 Elgarsmanu 921 Thu Feb 05, 2015 6:09 pm
Elgarsmanu View latest post
No new posts Trick question...
6 iTurley 1797 Thu Jan 01, 2015 4:28 am
iTurley View latest post
No new posts Implementing effective and efficient Service Desk
2 Tingtong 1663 Thu Oct 23, 2014 11:21 pm
sTaD View latest post
No new posts Is Incident Closure always customer decision?
12 OoOPS 6831 Sun Aug 10, 2014 1:04 am
Shortallio View latest post
No new posts Follow the sun service desk
1 gboskin 2277 Wed Aug 06, 2014 7:31 am
Tomek View latest post
No new posts How many Incidents should we expect?
4 Beanietdc 2779 Tue May 20, 2014 5:06 am
jbednarik View latest post
No new posts Managing the transition from Help Desk to Service Desk
4 mlogic 2459 Thu May 01, 2014 9:26 pm
ChangingMan View latest post
No new posts Service Desk CSAT (Customer Satisfaction Survey)
2 DLGarza 3586 Thu May 01, 2014 9:22 pm
ChangingMan View latest post
No new posts Operation failure = Incident or problem?
1 Analyst 1587 Thu Apr 17, 2014 4:09 am
UKVIKING View latest post
No new posts Occurrences and Cases (Incidents)
3 JeffWhitmo 2248 Sat Feb 15, 2014 7:26 am
UKVIKING View latest post
No new posts Should a priority 1 incident be documented after the fact?
1 scottatah 1662 Thu Feb 13, 2014 3:42 pm
MadhavaVermaDantuluri View latest post
No new posts Is this an incident?
4 Tiddles 2620 Tue Feb 11, 2014 6:14 am
scottatah View latest post
No new posts How many SDA's do I need??
5 BoxofFrogs 3348 Fri Nov 22, 2013 10:17 pm
UKVIKING View latest post
No new posts Type of ticket??
0 Memmaatre 1950 Wed Nov 20, 2013 3:49 am
Memmaatre View latest post
No new posts ITIL and asset management
1 yassbrk 1985 Thu Nov 07, 2013 9:16 pm
UKVIKING View latest post
No new posts Why is the customer always right?
0 Tiddles 2052 Wed Oct 23, 2013 7:27 am
Tiddles View latest post
No new posts Child / Parent Assignment
2 Madu 2298 Thu Oct 10, 2013 5:05 am
Madu View latest post
No new posts build new Service Desk
6 bbaabbad 3693 Wed Oct 09, 2013 7:30 pm
UKVIKING View latest post
No new posts resolution times
0 Pozz 1938 Sat Aug 17, 2013 2:52 am
Pozz View latest post
No new posts Productivity Calculation
0 Pietruck 3261 Wed Jul 10, 2013 12:27 pm
Pietruck View latest post
No new posts Resolution time
0 jcordoba 3166 Mon Jun 03, 2013 11:46 am
jcordoba View latest post
No new posts major incident messaging
1 danatwork 2455 Mon Jun 03, 2013 11:39 am
jcordoba View latest post
No new posts Management Buy-in for Service Desk
0 Huginn 1935 Sun Jun 02, 2013 4:47 am
Huginn View latest post
No new posts request user absence
1 Almaz 2216 Sat Jun 01, 2013 5:55 pm
KenLuo View latest post
No new posts Helpdesk resolution
7 admssm 4033 Thu May 16, 2013 4:23 pm
shivaa View latest post
No new posts "Fake" incidents
4 henrikh 4594 Sat Apr 27, 2013 1:50 am
LizGallacher View latest post
No new posts Transitioning helpdesk ticketing software
2 theduck 2524 Wed Apr 17, 2013 6:11 pm
Diarmid View latest post
No new posts Opinions wanted on white labelled IT helpdesk
0 AGIL 1897 Wed Apr 17, 2013 12:54 am
AGIL View latest post
No new posts [ Poll ] Opinions wanted on White labelled IT support
0 AGIL 1907 Wed Apr 17, 2013 12:51 am
AGIL View latest post
No new posts Knowledge Base for IT internal usage
1 whitestyle 2505 Thu Apr 11, 2013 12:00 am
whitestyle View latest post
No new posts incident logging and incident categorization
1 WNejla 2707 Fri Feb 15, 2013 8:09 pm
Diarmid View latest post
No new posts how to sort incidents according to their priority?
3 WNejla 2702 Wed Feb 06, 2013 10:01 am
Diarmid View latest post
No new posts Common Service Desk metrics values
2 Michal 2750 Thu Jan 17, 2013 3:22 am
KenLuo View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page 1, 2, 3 ... 9, 10, 11  Next
Page 1 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.