Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: DamianPoll
New Today: 18
New Yesterday: 110
Overall: 164653

People Online:
Visitors: 69
Members: 2
Total: 71 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, 4 ... 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Incident Manager's responsibility when server reboots
3 vampirephenom 2184 Tue Nov 16, 2010 12:39 am
Diarmid View latest post
No new posts Incident Management Interview Questions
3 pappu 5574 Tue Nov 02, 2010 1:58 am
Diarmid View latest post
No new posts ITIL Based Customer Satisfaction Survey
2 reeneroo 2765 Fri Oct 15, 2010 1:45 am
reeneroo View latest post
No new posts Selecting CIs when closing Events/Alerts
5 db0 2153 Wed Oct 13, 2010 4:58 am
UKVIKING View latest post
No new posts How to mesure IT service availability
6 pawp 2830 Mon Oct 04, 2010 7:57 am
thechosenone69 View latest post
No new posts Policy/Standards Document-Template
6 dchell 3004 Thu Sep 30, 2010 9:59 pm
mammes View latest post
No new posts Incident request Logging
1 rhackett 1512 Tue Sep 28, 2010 1:41 am
Diarmid View latest post
No new posts Best audit tool for remote audit?
6 Stoltenberg 2279 Fri Sep 24, 2010 1:38 am
UKVIKING View latest post
No new posts Service Delivery Meeting for a Service Desk
4 vampirephenom 2503 Thu Sep 16, 2010 5:44 pm
Diarmid View latest post
No new posts Mean , Median and Mode for MTTR ?!
5 e3d 3701 Thu Sep 16, 2010 5:05 am
Marcel View latest post
No new posts KPI for Service?
2 pawp 1879 Tue Sep 14, 2010 12:05 am
pawp View latest post
No new posts Incident Management - define a 'sleeping ticket'
7 diGit_S 3018 Thu Sep 09, 2010 4:00 am
diGit_S View latest post
No new posts First Call Resolution (again)
2 LennyD 2402 Tue Sep 07, 2010 6:09 pm
tolman101 View latest post
No new posts Servce Desk Team Meeting Structure help
3 DJLong 3029 Tue Sep 07, 2010 5:54 pm
tolman101 View latest post
No new posts Tracking the destruction of devices (Inc/Asset integration)
0 dchell 1277 Wed Sep 01, 2010 10:50 am
dchell View latest post
No new posts Who "owns" training for your service desk agents?
1 tmack 1532 Wed Sep 01, 2010 2:25 am
LennyD View latest post
No new posts Service Desk AHT stats
2 Streff 2065 Mon Aug 30, 2010 2:00 am
Streff View latest post
No new posts [ Poll ] Service request Template
[ Goto pageGoto page: 1, 2 ]
15 shadowman 5469 Wed Aug 25, 2010 8:02 am
Diarmid View latest post
No new posts Merging Service Desks - Benefits, Risks & Pitfalls
3 lazzareo2010 2027 Wed Aug 25, 2010 1:30 am
Timo View latest post
No new posts ServiceDesk KPI
6 ChrisOng 2582 Mon Aug 23, 2010 7:08 pm
thechosenone69 View latest post
No new posts Service Restoration Team
1 SubbuA 2540 Tue Aug 17, 2010 3:32 am
Timo View latest post
No new posts Brighttalk presentation by me tomorrow
2 UKVIKING 1366 Wed Aug 11, 2010 3:26 pm
UKVIKING View latest post
No new posts Methodology For Incident Backlog
2 tmack 2390 Sat Aug 07, 2010 1:25 am
Timo View latest post
No new posts Stop The Clock
3 mitter 2279 Mon Aug 02, 2010 11:18 pm
noneforit View latest post
No new posts How to become a proactive Service Desk
14 DJLong 5024 Thu Jul 29, 2010 1:46 am
thechosenone69 View latest post
No new posts How often do you give your customers feedback during a case?
5 dicerman 2965 Fri Jul 23, 2010 8:38 pm
SubbuA View latest post
No new posts Major Incident's - How do you manage related incidents?
11 vz-r_Dave 5222 Tue Jul 06, 2010 9:24 pm
gnome View latest post
No new posts Newbie looking for direction!
3 Doberman1979 2034 Tue Jun 29, 2010 10:56 pm
UKVIKING View latest post
No new posts Incident Management process help
7 DJLong 3663 Wed Jun 09, 2010 3:52 pm
vz-r_Dave View latest post
No new posts A non-telephony Service Desk
10 paulfixter 3576 Wed Jun 09, 2010 3:46 pm
vz-r_Dave View latest post
No new posts Incident Management Reporting Help
5 DJLong 2473 Fri May 28, 2010 7:33 pm
Diarmid View latest post
No new posts Incident Management process flow clarification
1 jimmo 2761 Fri May 28, 2010 5:38 am
Diarmid View latest post
No new posts Failed incidents?
7 viv121 2406 Thu May 27, 2010 3:26 pm
UKVIKING View latest post
No new posts Patch deployment responsibilities
1 vman 1525 Mon May 24, 2010 1:15 am
Diarmid View latest post
No new posts What's the difference between customers and uses?
7 iwom 2785 Mon May 17, 2010 2:48 am
viv121 View latest post
No new posts Ticketing System Recommendations?
4 outshine2 2318 Fri May 14, 2010 2:55 am
Jhon619 View latest post
No new posts Incident Management Policy - Incident Severity determination
5 SubbuA 4161 Thu May 06, 2010 1:43 am
UKVIKING View latest post
No new posts why should Incident Ownership remains with the Service Desk
[ Goto pageGoto page: 1, 2 ]
23 Json 8884 Thu Apr 29, 2010 7:14 pm
airflying View latest post
No new posts Service Desk First time/line fixes
6 michaelthompson 2656 Tue Apr 27, 2010 9:40 pm
UKVIKING View latest post
No new posts ITIL based Service Desk application
14 MiraH 3672 Thu Apr 22, 2010 3:58 am
ITILadmin View latest post
No new posts ITIL question
5 viv121 1993 Wed Apr 07, 2010 9:25 pm
Diarmid View latest post
No new posts "Perceived Incident"???
2 akantardjian 1459 Wed Apr 07, 2010 9:04 pm
Diarmid View latest post
No new posts Lost in statistics
3 viv121 1605 Sat Mar 20, 2010 6:09 am
viv121 View latest post
No new posts Terminology - common expression
[ Goto pageGoto page: 1, 2 ]
19 MiraH 4825 Thu Mar 11, 2010 8:26 pm
DYbeach View latest post
No new posts Strategy
2 thechosenone69 1530 Sun Mar 07, 2010 9:48 am
thechosenone69 View latest post
No new posts Customer Priority in Web/eService Logging Tool
4 mymickie 2042 Thu Mar 04, 2010 8:21 am
Diarmid View latest post
No new posts Service Desk Tool
3 ViktoriaM 1883 Wed Mar 03, 2010 5:12 am
thechosenone69 View latest post
No new posts Major Incidents opened by the Service Desk
1 Smittyman 1556 Wed Mar 03, 2010 2:57 am
Diarmid View latest post
No new posts Different IM process depending on urgency?
14 pk_ 3184 Sat Feb 20, 2010 12:07 am
pk_ View latest post
No new posts Incident --> change
5 Json 2686 Sun Jan 31, 2010 4:36 am
viv121 View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, 4 ... 9, 10, 11  Next
Page 3 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.