Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ErnestMc
New Today: 9
New Yesterday: 45
Overall: 198136

People Online:
Visitors: 167
Members: 1
Total: 168 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, 4, 5 ... 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Service Desk First time/line fixes
6 michaelthompson 4029 Tue Apr 27, 2010 9:40 pm
UKVIKING View latest post
No new posts ITIL based Service Desk application
14 MiraH 5937 Thu Apr 22, 2010 3:58 am
ITILadmin View latest post
No new posts ITIL question
5 viv121 3236 Wed Apr 07, 2010 9:25 pm
Diarmid View latest post
No new posts "Perceived Incident"???
2 akantardjian 2196 Wed Apr 07, 2010 9:04 pm
Diarmid View latest post
No new posts Lost in statistics
3 viv121 2817 Sat Mar 20, 2010 6:09 am
viv121 View latest post
No new posts Terminology - common expression
[ Goto pageGoto page: 1, 2 ]
19 MiraH 7790 Thu Mar 11, 2010 8:26 pm
DYbeach View latest post
No new posts Strategy
2 thechosenone69 2181 Sun Mar 07, 2010 9:48 am
thechosenone69 View latest post
No new posts Customer Priority in Web/eService Logging Tool
4 mymickie 3005 Thu Mar 04, 2010 8:21 am
Diarmid View latest post
No new posts Service Desk Tool
3 ViktoriaM 2805 Wed Mar 03, 2010 5:12 am
thechosenone69 View latest post
No new posts Major Incidents opened by the Service Desk
1 Smittyman 2307 Wed Mar 03, 2010 2:57 am
Diarmid View latest post
No new posts Different IM process depending on urgency?
14 pk_ 5115 Sat Feb 20, 2010 12:07 am
pk_ View latest post
No new posts Incident --> change
5 Json 3940 Sun Jan 31, 2010 4:36 am
viv121 View latest post
No new posts Incidents Per Device ?
11 shaikh71 5618 Fri Jan 29, 2010 10:35 pm
swansong View latest post
No new posts incident document
5 Jarco 2959 Thu Jan 28, 2010 8:45 pm
UKVIKING View latest post
No new posts PPt presenatation
12 Neelam 5430 Mon Jan 25, 2010 10:58 pm
MBU View latest post
No new posts Service Desk Ticket Quality
5 vz-r_Dave 6102 Mon Jan 18, 2010 9:31 pm
JohnKing View latest post
No new posts Auditing report request
3 FARIA 2587 Sun Jan 03, 2010 5:53 am
viv121 View latest post
No new posts Low Priority Tickets
6 Lammy101 4462 Wed Dec 30, 2009 12:24 am
AgentJay View latest post
No new posts SLA others
6 Adilsonbn 3251 Fri Dec 25, 2009 4:16 am
UKVIKING View latest post
No new posts Change or Incident
3 Adilsonbn 3149 Thu Dec 24, 2009 6:41 pm
UKVIKING View latest post
No new posts Service Desk or SLA first
10 Kip 4339 Wed Dec 23, 2009 3:41 am
vz-r_Dave View latest post
No new posts How many tickets per issue? What if they are the same?
13 Chompers 6125 Wed Dec 16, 2009 4:02 pm
vz-r_Dave View latest post
No new posts Incident Priority
8 Penny 8510 Tue Dec 15, 2009 8:31 pm
Peter_hades View latest post
No new posts Which comes first? Incident or Service Request
13 rpmason 7094 Sat Dec 12, 2009 11:47 pm
Marcel View latest post
No new posts Defining a Child ticket
3 stacey1840 3291 Sat Dec 12, 2009 4:39 am
smehdi View latest post
No new posts Incident processes in QA/DEV/TEST environments?
7 joshinplano 4048 Thu Nov 26, 2009 6:34 pm
Diarmid View latest post
No new posts Incident Management Priorities
2 KuyaHerb 2406 Thu Nov 26, 2009 6:13 am
Brian1 View latest post
No new posts Incident leading to Problem
4 gautambangalore 2597 Wed Nov 11, 2009 2:32 am
Diarmid View latest post
No new posts an incident becomes a change...?
11 informize 5201 Tue Nov 10, 2009 12:24 am
Diarmid View latest post
No new posts Incident or problem?
5 Adilsonbn 2994 Sat Nov 07, 2009 9:49 pm
Anticlue View latest post
No new posts Hornbill Support Works Reviews required
3 swal87 3473 Thu Nov 05, 2009 10:51 pm
swal87 View latest post
No new posts Changing Priorities during an Incident
2 Billywamill 2718 Thu Nov 05, 2009 2:31 am
Timo View latest post
No new posts Agent Call Time
7 sTaD 3991 Wed Nov 04, 2009 4:10 am
UKVIKING View latest post
No new posts Where do you store your knowledgebase???
4 sTaD 2885 Wed Nov 04, 2009 4:01 am
UKVIKING View latest post
No new posts Incident and support group role
4 guruvn 2575 Wed Oct 28, 2009 12:19 am
rpmason View latest post
No new posts Incidents - Parent/Child relationship
8 achiever01 8444 Tue Oct 27, 2009 9:02 pm
Ghulam View latest post
No new posts With mass outage - when to stop logging individual incidents
4 VooDu 2546 Thu Oct 22, 2009 6:42 pm
Diarmid View latest post
No new posts Service Desk Metrics
3 Swinng 2523 Thu Oct 22, 2009 4:17 am
Diarmid View latest post
No new posts how does one calculate the SLA a ticket that was reassessed
5 prasadabr 3638 Wed Oct 21, 2009 3:10 am
Timo View latest post
No new posts change and problem management link
3 viv121 2819 Mon Oct 19, 2009 8:47 pm
Diarmid View latest post
No new posts Major Incident Post Mortem
4 lscallihan 6915 Tue Oct 13, 2009 8:04 pm
vimprash View latest post
No new posts [b]Service desk File structure[/b]
5 davecrisp 3247 Thu Sep 24, 2009 9:53 pm
Diarmid View latest post
No new posts Do you lower severity after business hours, and raise again
3 Chaz 2479 Thu Sep 24, 2009 9:35 pm
Diarmid View latest post
No new posts Escalation & Notification
5 Mickey04 3243 Tue Sep 22, 2009 11:33 am
asrilrm View latest post
No new posts Child Incident tickets and SLA reporting - advice needed
4 stacey1840 3481 Mon Sep 07, 2009 10:24 pm
UKVIKING View latest post
No new posts [ Poll ] Incident resolution question
4 Peana 2713 Fri Aug 28, 2009 8:46 pm
thechosenone69 View latest post
No new posts Work flow chart for the IT help desk
6 LS 5919 Thu Aug 27, 2009 10:08 pm
UKVIKING View latest post
No new posts Has anyone done a writeup comparing different ITIL suites
3 thewraith 2312 Fri Aug 21, 2009 1:18 am
thechosenone69 View latest post
No new posts Incident Logging In Service Desk
3 nisarg 2436 Thu Aug 13, 2009 12:31 am
Diarmid View latest post
No new posts Green Service Desk
7 Jiggy 3462 Wed Aug 12, 2009 9:25 pm
BorisBear View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, 4, 5 ... 10, 11, 12  Next
Page 4 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.