Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ellenzw4
New Today: 85
New Yesterday: 68
Overall: 167842

People Online:
Visitors: 52
Members: 1
Total: 53 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, 4, 5 ... 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Incidents Per Device ?
11 shaikh71 3911 Fri Jan 29, 2010 10:35 pm
swansong View latest post
No new posts incident document
5 Jarco 2272 Thu Jan 28, 2010 8:45 pm
UKVIKING View latest post
No new posts PPt presenatation
12 Neelam 3537 Mon Jan 25, 2010 10:58 pm
MBU View latest post
No new posts Service Desk Ticket Quality
5 vz-r_Dave 4005 Mon Jan 18, 2010 9:31 pm
JohnKing View latest post
No new posts Auditing report request
3 FARIA 1907 Sun Jan 03, 2010 5:53 am
viv121 View latest post
No new posts Low Priority Tickets
6 Lammy101 3250 Wed Dec 30, 2009 12:24 am
AgentJay View latest post
No new posts SLA others
6 Adilsonbn 2377 Fri Dec 25, 2009 4:16 am
UKVIKING View latest post
No new posts Change or Incident
3 Adilsonbn 2300 Thu Dec 24, 2009 6:41 pm
UKVIKING View latest post
No new posts Service Desk or SLA first
10 Kip 3219 Wed Dec 23, 2009 3:41 am
vz-r_Dave View latest post
No new posts How many tickets per issue? What if they are the same?
13 Chompers 4417 Wed Dec 16, 2009 4:02 pm
vz-r_Dave View latest post
No new posts Incident Priority
8 Penny 6960 Tue Dec 15, 2009 8:31 pm
Peter_hades View latest post
No new posts Which comes first? Incident or Service Request
13 rpmason 5266 Sat Dec 12, 2009 11:47 pm
Marcel View latest post
No new posts Defining a Child ticket
3 stacey1840 2532 Sat Dec 12, 2009 4:39 am
smehdi View latest post
No new posts Incident processes in QA/DEV/TEST environments?
7 joshinplano 2867 Thu Nov 26, 2009 6:34 pm
Diarmid View latest post
No new posts Incident Management Priorities
2 KuyaHerb 1871 Thu Nov 26, 2009 6:13 am
Brian1 View latest post
No new posts Incident leading to Problem
4 gautambangalore 1985 Wed Nov 11, 2009 2:32 am
Diarmid View latest post
No new posts an incident becomes a change...?
11 informize 3724 Tue Nov 10, 2009 12:24 am
Diarmid View latest post
No new posts Incident or problem?
5 Adilsonbn 2416 Sat Nov 07, 2009 9:49 pm
Anticlue View latest post
No new posts Hornbill Support Works Reviews required
3 swal87 2714 Thu Nov 05, 2009 10:51 pm
swal87 View latest post
No new posts Changing Priorities during an Incident
2 Billywamill 1872 Thu Nov 05, 2009 2:31 am
Timo View latest post
No new posts Agent Call Time
7 sTaD 2682 Wed Nov 04, 2009 4:10 am
UKVIKING View latest post
No new posts Where do you store your knowledgebase???
4 sTaD 2133 Wed Nov 04, 2009 4:01 am
UKVIKING View latest post
No new posts Incident and support group role
4 guruvn 1910 Wed Oct 28, 2009 12:19 am
rpmason View latest post
No new posts Incidents - Parent/Child relationship
8 achiever01 5589 Tue Oct 27, 2009 9:02 pm
Ghulam View latest post
No new posts With mass outage - when to stop logging individual incidents
4 VooDu 1899 Thu Oct 22, 2009 6:42 pm
Diarmid View latest post
No new posts Service Desk Metrics
3 Swinng 1865 Thu Oct 22, 2009 4:17 am
Diarmid View latest post
No new posts how does one calculate the SLA a ticket that was reassessed
5 prasadabr 2679 Wed Oct 21, 2009 3:10 am
Timo View latest post
No new posts change and problem management link
3 viv121 2172 Mon Oct 19, 2009 8:47 pm
Diarmid View latest post
No new posts Major Incident Post Mortem
4 lscallihan 5067 Tue Oct 13, 2009 8:04 pm
vimprash View latest post
No new posts [b]Service desk File structure[/b]
5 davecrisp 2378 Thu Sep 24, 2009 9:53 pm
Diarmid View latest post
No new posts Do you lower severity after business hours, and raise again
3 Chaz 1864 Thu Sep 24, 2009 9:35 pm
Diarmid View latest post
No new posts Escalation & Notification
5 Mickey04 2483 Tue Sep 22, 2009 11:33 am
asrilrm View latest post
No new posts Child Incident tickets and SLA reporting - advice needed
4 stacey1840 2570 Mon Sep 07, 2009 10:24 pm
UKVIKING View latest post
No new posts [ Poll ] Incident resolution question
4 Peana 2039 Fri Aug 28, 2009 8:46 pm
thechosenone69 View latest post
No new posts Work flow chart for the IT help desk
6 LS 4477 Thu Aug 27, 2009 10:08 pm
UKVIKING View latest post
No new posts Has anyone done a writeup comparing different ITIL suites
3 thewraith 1969 Fri Aug 21, 2009 1:18 am
thechosenone69 View latest post
No new posts Incident Logging In Service Desk
3 nisarg 1983 Thu Aug 13, 2009 12:31 am
Diarmid View latest post
No new posts Green Service Desk
7 Jiggy 2423 Wed Aug 12, 2009 9:25 pm
BorisBear View latest post
No new posts About Service Desk
3 Sorento 1967 Mon Aug 03, 2009 10:55 pm
Diarmid View latest post
No new posts Multiple Requests during a call
5 Blanco24 2897 Mon Aug 03, 2009 10:47 pm
Diarmid View latest post
No new posts ITIL Service Desk Metrics
[ Goto pageGoto page: 1, 2 ]
15 funky1 18251 Thu Jul 30, 2009 3:27 am
viv121 View latest post
No new posts What is the difference between an Issue and a Known Error?
2 luvhaleiwa 2102 Wed Jul 29, 2009 3:10 am
UKVIKING View latest post
No new posts Help Desk transition to a help Service Desk
4 vman 2688 Sat Jul 25, 2009 7:26 pm
vman View latest post
No new posts Incident>Problem Scenario involving known error.
9 SemiFrank 4815 Thu Jul 23, 2009 3:35 pm
dboylan View latest post
No new posts Working Schedule for Service desk
2 nsudarshan 1653 Mon Jul 13, 2009 10:01 pm
Diarmid View latest post
No new posts No Buget
8 wuzzle 3489 Mon Jun 22, 2009 10:01 pm
BorisBear View latest post
No new posts VIP Status
3 dchell 3004 Mon Jun 22, 2009 7:33 pm
Diarmid View latest post
No new posts Service Desk Implementation
4 JaneMM 2612 Fri Jun 19, 2009 8:39 pm
inrepose View latest post
No new posts Multiple Issues, Request Management - Dependencies
9 dchell 3445 Fri Jun 19, 2009 5:52 am
inrepose View latest post
No new posts Proposal for Service Desk
3 mdsmeck 4152 Fri Jun 19, 2009 5:44 am
inrepose View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, 4, 5 ... 9, 10, 11  Next
Page 4 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.