Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: rainaangelil12500
New Today: 11
New Yesterday: 79
Overall: 222512

People Online:
Visitors: 96
Members: 1
Total: 97 .

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, 4, 5, 6 ... 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts [b]Service desk File structure[/b]
5 davecrisp 3987 Thu Sep 24, 2009 9:53 pm
Diarmid View latest post
No new posts Do you lower severity after business hours, and raise again
3 Chaz 3052 Thu Sep 24, 2009 9:35 pm
Diarmid View latest post
No new posts Escalation & Notification
5 Mickey04 4070 Tue Sep 22, 2009 11:33 am
asrilrm View latest post
No new posts Child Incident tickets and SLA reporting - advice needed
4 stacey1840 4296 Mon Sep 07, 2009 10:24 pm
UKVIKING View latest post
No new posts [ Poll ] Incident resolution question
4 Peana 3366 Fri Aug 28, 2009 8:46 pm
thechosenone69 View latest post
No new posts Work flow chart for the IT help desk
6 LS 7344 Thu Aug 27, 2009 10:08 pm
UKVIKING View latest post
No new posts Has anyone done a writeup comparing different ITIL suites
3 thewraith 2998 Fri Aug 21, 2009 1:18 am
thechosenone69 View latest post
No new posts Incident Logging In Service Desk
3 nisarg 3136 Thu Aug 13, 2009 12:31 am
Diarmid View latest post
No new posts Green Service Desk
7 Jiggy 4418 Wed Aug 12, 2009 9:25 pm
BorisBear View latest post
No new posts About Service Desk
3 Sorento 3248 Mon Aug 03, 2009 10:55 pm
Diarmid View latest post
No new posts Multiple Requests during a call
5 Blanco24 4941 Mon Aug 03, 2009 10:47 pm
Diarmid View latest post
No new posts ITIL Service Desk Metrics
[ Goto pageGoto page: 1, 2 ]
15 funky1 24043 Thu Jul 30, 2009 3:27 am
viv121 View latest post
No new posts What is the difference between an Issue and a Known Error?
2 luvhaleiwa 3477 Wed Jul 29, 2009 3:10 am
UKVIKING View latest post
No new posts Help Desk transition to a help Service Desk
4 vman 5001 Sat Jul 25, 2009 7:26 pm
vman View latest post
No new posts Incident>Problem Scenario involving known error.
9 SemiFrank 8736 Thu Jul 23, 2009 3:35 pm
dboylan View latest post
No new posts Working Schedule for Service desk
2 nsudarshan 2811 Mon Jul 13, 2009 10:01 pm
Diarmid View latest post
No new posts No Buget
8 wuzzle 5956 Mon Jun 22, 2009 10:01 pm
BorisBear View latest post
No new posts VIP Status
3 dchell 4468 Mon Jun 22, 2009 7:33 pm
Diarmid View latest post
No new posts Service Desk Implementation
4 JaneMM 4361 Fri Jun 19, 2009 8:39 pm
inrepose View latest post
No new posts Multiple Issues, Request Management - Dependencies
9 dchell 6397 Fri Jun 19, 2009 5:52 am
inrepose View latest post
No new posts Proposal for Service Desk
3 mdsmeck 5513 Fri Jun 19, 2009 5:44 am
inrepose View latest post
No new posts Some dissection into FCR
1 tmack 2262 Tue Jun 16, 2009 6:14 pm
Diarmid View latest post
No new posts Global Helpdesk Hand Over Process between regional Helpdesks
4 airflying 6868 Thu Jun 11, 2009 3:05 am
AmyKnapp View latest post
No new posts Need help to define a unique "incident" to a servi
1 tmack 2338 Sat Jun 06, 2009 3:59 am
Diarmid View latest post
No new posts How to define the CMDB in current software db & hardwar
6 janewit 4608 Tue Jun 02, 2009 7:05 pm
Diarmid View latest post
No new posts Efficient way of disseminating work procedures
3 l3golas82 3138 Wed May 27, 2009 4:09 am
rpmason View latest post
No new posts Getting out in front of application rollouts and changes.
1 Ibeeivy 2042 Sun May 24, 2009 12:33 am
Diarmid View latest post
No new posts Supplier event management
3 milligna 3116 Mon Apr 27, 2009 3:17 pm
Diarmid View latest post
No new posts Best Practice for the KPI of decrease ticket volume
4 airflying 3784 Fri Apr 17, 2009 3:10 am
gtirloni View latest post
No new posts Resellers
1 muddy_mudguard 2321 Wed Apr 15, 2009 11:09 pm
BorisBear View latest post
No new posts Resolution vs Recovery vs Restoration
[ Goto pageGoto page: 1, 2 ]
15 alessi 15239 Thu Apr 09, 2009 6:27 pm
BorisBear View latest post
No new posts What do you do when the Service Desk tool goes down??
6 frblibrary 4314 Tue Apr 07, 2009 3:49 pm
UKVIKING View latest post
No new posts Entitlement / Verification Process Best Practice Brainstorm
3 tmack 3969 Fri Mar 20, 2009 12:22 am
gramsay View latest post
No new posts System Monitoring KPI's
3 swal87 4631 Wed Mar 18, 2009 9:39 am
Diarmid View latest post
No new posts Password Resets
11 BorisBear 7967 Fri Mar 13, 2009 10:38 am
Diarmid View latest post
No new posts Service Desk Notice Template (Need Advice)
8 tmack 5899 Sat Mar 07, 2009 3:41 am
BorisBear View latest post
No new posts Incident logging during outages
4 roys_amit 3515 Thu Mar 05, 2009 8:50 pm
iggy View latest post
No new posts 'Industry Standard'....Qty of Incidents
3 sbullough 5191 Thu Mar 05, 2009 7:57 pm
UKVIKING View latest post
No new posts Dual roles
10 dchell 7122 Wed Feb 25, 2009 9:28 am
DYbeach View latest post
No new posts Service Desk survey
4 viv121 3896 Thu Feb 19, 2009 2:29 am
UKVIKING View latest post
No new posts Folder Structure - ITILV3
6 stanley_raj11 9950 Thu Feb 19, 2009 12:52 am
Diarmid View latest post
No new posts Abandon Call rate
6 stanley_raj11 8665 Wed Feb 18, 2009 11:14 pm
stanley_raj11 View latest post
No new posts Service Desk KPI's in the ITIL environment, help needed.
[ Goto pageGoto page: 1, 2 ]
21 Trebz 12984 Fri Feb 13, 2009 4:19 am
LizGallacher View latest post
No new posts Service Desk & IT Support Show 09
5 thechosenone69 3382 Tue Feb 03, 2009 2:49 am
UKVIKING View latest post
No new posts Utilisation of resource on the Service Desk
1 Garofski 2519 Wed Jan 28, 2009 12:49 am
UrgentJensen View latest post
No new posts 1st Level Resolution
4 TreBones 3751 Thu Jan 15, 2009 11:41 pm
UKVIKING View latest post
No new posts Training for Service Desk staff
3 lazzareo 4020 Thu Jan 15, 2009 7:32 pm
DML View latest post
No new posts ITIL Based SD Software - a choice to make - any thoughts?
3 RichardHaslam 3018 Thu Jan 08, 2009 8:38 pm
UKVIKING View latest post
No new posts Parent-Child relationship
13 viv121 8718 Tue Jan 06, 2009 12:34 am
Diarmid View latest post
No new posts Quote Of The Day
1 paulfixter 2843 Wed Dec 31, 2008 1:50 am
UKVIKING View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, 4, 5, 6 ... 10, 11, 12  Next
Page 5 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.