Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: tymnEthinna
New Today: 29
New Yesterday: 84
Overall: 160493

People Online:
Visitors: 70
Members: 0
Total: 70

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3 ... 6, 7, 8, 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Implementation of ITIL compliant SD ticketing tool
7 Praveena 3556 Wed Feb 27, 2008 10:03 pm
Praveena View latest post
No new posts Measuring Agent Productivity
4 itilquest 2709 Wed Feb 27, 2008 7:22 pm
UrgentJensen View latest post
No new posts Why Service Desk is a function and not a process
3 Laksh 2683 Wed Feb 27, 2008 12:00 am
Laksh View latest post
No new posts Role Name?
10 Garfuncle 3524 Fri Feb 22, 2008 4:11 pm
Garfuncle View latest post
No new posts Help Desk Priveledged Accounts Question
5 NicoleBeau 2692 Wed Feb 20, 2008 7:24 pm
ITIL_Girl View latest post
No new posts Documenting Incident Management
1 ireen_sl 1708 Wed Feb 20, 2008 5:34 am
Mark-OLoughlin View latest post
No new posts Number calls monthly Vs Support on site
1 alguzman 1744 Tue Feb 19, 2008 11:08 pm
UKVIKING View latest post
No new posts Middle of the Pack Incident Management System
1 sevensilly 2135 Tue Feb 19, 2008 1:37 am
UKVIKING View latest post
No new posts Incident Ticket Closure
5 AndyW 2566 Sun Feb 17, 2008 6:01 am
Mark-OLoughlin View latest post
No new posts Calculate Staff for Helpdesk Level 1 and on site support
1 alguzman 2059 Tue Feb 12, 2008 9:52 pm
UKVIKING View latest post
No new posts Service Desk extended role
5 viv121 2512 Tue Feb 05, 2008 11:49 pm
LizGallacher View latest post
No new posts Newbie question: re anticipating support calls
2 oidsman 1947 Tue Feb 05, 2008 5:49 am
Mark-OLoughlin View latest post
No new posts Cause and Resolution Codes
6 mitter 9346 Sat Feb 02, 2008 1:39 am
Mark-OLoughlin View latest post
No new posts ITIL for Dummies
4 missrissa29 3329 Sat Feb 02, 2008 12:08 am
dboylan View latest post
No new posts Implementing a Feedback Form
4 Souljah_boi 2491 Fri Feb 01, 2008 3:12 am
UKVIKING View latest post
No new posts Resources peak/non peak hours
6 Tombr 2815 Wed Jan 30, 2008 6:44 pm
Mark-OLoughlin View latest post
No new posts Priority - SD staff: need help.
4 new_kid-2 2743 Wed Jan 30, 2008 5:38 am
xianne View latest post
No new posts SPOC for everyone?
3 BobTorture 2762 Mon Jan 28, 2008 7:43 pm
Mark-OLoughlin View latest post
No new posts Shrinkage question
3 viv121 2274 Mon Jan 28, 2008 3:53 pm
sherry View latest post
No new posts Network Operations centre
6 viv121 2555 Thu Jan 24, 2008 3:51 am
Timo View latest post
No new posts Grade of Service
1 viv121 1803 Sun Jan 20, 2008 8:38 pm
viv121 View latest post
No new posts SLA breaches
2 Barbs 2186 Thu Jan 17, 2008 7:55 pm
rcageot90 View latest post
No new posts Sub-service desk within a service desk?
11 Souljah_boi 4280 Wed Jan 16, 2008 6:48 pm
Souljah_boi View latest post
No new posts Service Desk - Ticket Backlog measurement
2 rcageot90 4149 Fri Jan 11, 2008 5:52 am
rcageot90 View latest post
No new posts Service Improvement Plan
4 viv121 3205 Mon Jan 07, 2008 7:09 pm
UrgentJensen View latest post
No new posts Category, Sub Category, Product, Problem
2 1800doctorb 2386 Mon Jan 07, 2008 6:41 pm
Mark-OLoughlin View latest post
No new posts Service Desk Communications
12 vanroygm 5229 Thu Dec 27, 2007 11:02 pm
midhasum View latest post
No new posts Servicedesk staffing model
5 MichaelWeiss 4216 Thu Dec 27, 2007 10:35 am
Mr_Resistor View latest post
No new posts Followup Calls on the Global Helpdesk
2 viv121 1969 Mon Dec 24, 2007 5:26 pm
viv121 View latest post
No new posts Call volume forecasting
3 viv121 2501 Sun Dec 23, 2007 12:35 am
viv121 View latest post
No new posts Aranda Service Desk
4 bird1972 2715 Thu Dec 20, 2007 7:06 pm
viv121 View latest post
No new posts Still looking for Impact definition
4 jubejell 2995 Thu Dec 20, 2007 6:26 pm
joshedison View latest post
No new posts Call rate per analyst
9 iggy 3992 Tue Dec 18, 2007 11:01 pm
dboylan View latest post
No new posts PLAs
3 viv121 2474 Tue Dec 18, 2007 2:59 am
Mark-OLoughlin View latest post
No new posts Service Request verse Change Request
[ Goto pageGoto page: 1, 2 ]
27 glennL 27357 Tue Dec 18, 2007 12:12 am
viv121 View latest post
No new posts Request for Service and New Service Request
2 viv121 1807 Mon Dec 17, 2007 4:29 pm
viv121 View latest post
No new posts ITIL IT service Desk
3 viv121 2237 Sun Dec 16, 2007 8:30 pm
viv121 View latest post
No new posts Merging to Service Desk Organizations?
1 mjspade 1823 Sun Dec 16, 2007 9:32 am
dboylan View latest post
No new posts IT Security policy
3 kamit 2538 Fri Dec 14, 2007 7:50 pm
BobTorture View latest post
No new posts Server Reboot - An RFC?
[ Goto pageGoto page: 1, 2 ]
19 Kerrie 10310 Thu Dec 13, 2007 10:07 pm
scook2003 View latest post
No new posts Implementation of change logging via the service desk
3 sTaD 2525 Fri Dec 07, 2007 3:59 am
kwinston View latest post
No new posts Service Desk Software
1 BobTorture 1924 Fri Dec 07, 2007 2:16 am
UKVIKING View latest post
No new posts Guidance on labelling ticket prioritisation?
3 jrms 2275 Fri Dec 07, 2007 2:14 am
UKVIKING View latest post
No new posts Response and Resolution Time Standards
3 drs 2715 Tue Dec 04, 2007 5:44 am
drs View latest post
No new posts Incident priority
2 Timo 2246 Sat Dec 01, 2007 8:39 am
Timo View latest post
No new posts Creative and Innovative Ideas for Customer Service
4 teejoong 2624 Thu Nov 29, 2007 9:53 pm
swansong View latest post
No new posts Peregrine / Service Centre
0 Rache 1763 Wed Nov 28, 2007 12:25 am
Rache View latest post
No new posts Service Desk Matrix
5 wahmed 3351 Thu Nov 22, 2007 12:06 am
UKVIKING View latest post
No new posts Define an Outage
5 ChrisB 10322 Wed Nov 21, 2007 7:45 pm
UKVIKING View latest post
No new posts BMC SDE Change Management
0 ManP 2253 Mon Nov 19, 2007 7:24 pm
ManP View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3 ... 6, 7, 8, 9, 10, 11  Next
Page 7 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.