Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: iwygeq
New Today: 10
New Yesterday: 71
Overall: 200926

People Online:
Visitors: 156
Members: 0
Total: 156

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3 ... 7, 8, 9, 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Call rate per analyst
9 iggy 5639 Tue Dec 18, 2007 11:01 pm
dboylan View latest post
No new posts PLAs
3 viv121 3061 Tue Dec 18, 2007 2:59 am
Mark-OLoughlin View latest post
No new posts Service Request verse Change Request
[ Goto pageGoto page: 1, 2 ]
27 glennL 31223 Tue Dec 18, 2007 12:12 am
viv121 View latest post
No new posts Request for Service and New Service Request
2 viv121 2278 Mon Dec 17, 2007 4:29 pm
viv121 View latest post
No new posts ITIL IT service Desk
3 viv121 2793 Sun Dec 16, 2007 8:30 pm
viv121 View latest post
No new posts Merging to Service Desk Organizations?
1 mjspade 2267 Sun Dec 16, 2007 9:32 am
dboylan View latest post
No new posts IT Security policy
3 kamit 3037 Fri Dec 14, 2007 7:50 pm
BobTorture View latest post
No new posts Server Reboot - An RFC?
[ Goto pageGoto page: 1, 2 ]
19 Kerrie 14307 Thu Dec 13, 2007 10:07 pm
scook2003 View latest post
No new posts Implementation of change logging via the service desk
3 sTaD 3457 Fri Dec 07, 2007 3:59 am
kwinston View latest post
No new posts Service Desk Software
1 BobTorture 2260 Fri Dec 07, 2007 2:16 am
UKVIKING View latest post
No new posts Guidance on labelling ticket prioritisation?
3 jrms 2737 Fri Dec 07, 2007 2:14 am
UKVIKING View latest post
No new posts Response and Resolution Time Standards
3 drs 3312 Tue Dec 04, 2007 5:44 am
drs View latest post
No new posts Incident priority
2 Timo 2640 Sat Dec 01, 2007 8:39 am
Timo View latest post
No new posts Creative and Innovative Ideas for Customer Service
4 teejoong 3174 Thu Nov 29, 2007 9:53 pm
swansong View latest post
No new posts Peregrine / Service Centre
0 Rache 2114 Wed Nov 28, 2007 12:25 am
Rache View latest post
No new posts Service Desk Matrix
5 wahmed 4239 Thu Nov 22, 2007 12:06 am
UKVIKING View latest post
No new posts Define an Outage
5 ChrisB 16309 Wed Nov 21, 2007 7:45 pm
UKVIKING View latest post
No new posts BMC SDE Change Management
0 ManP 2875 Mon Nov 19, 2007 7:24 pm
ManP View latest post
No new posts Is a Work-around a Resolution?
[ Goto pageGoto page: 1, 2 ]
15 stu62 9529 Sun Nov 18, 2007 12:22 pm
lwpickett View latest post
No new posts ITIL for dummies?
5 mtmandersen 4683 Sat Nov 17, 2007 4:35 am
Timo View latest post
No new posts Metrics: correlation between unresolved incidents and age
3 dam 2672 Sat Nov 17, 2007 2:03 am
Mark-OLoughlin View latest post
No new posts ITIL, eTOM, standards and the service provider world
8 Ladyhawk 5634 Fri Nov 02, 2007 10:13 pm
Kyoanna View latest post
No new posts Challenges, while implementing ITSM & EndtoEnd Monitorin
2 karthikbabu 3195 Sat Oct 27, 2007 5:45 am
Timo View latest post
No new posts Monthly report on service desk activities for the CEO
3 dam 4056 Sat Oct 20, 2007 7:59 am
andy1971 View latest post
No new posts Is this an Incident?
5 dave254 4547 Thu Oct 18, 2007 4:06 am
dave254 View latest post
No new posts IT Service Management Conference
1 mary 2521 Fri Oct 12, 2007 2:27 pm
dboylan View latest post
No new posts ITIL Service Desk Business Case
4 txbiker5270 6533 Wed Oct 10, 2007 10:07 am
Guerino1 View latest post
No new posts Anyone use Omnitracker?
0 jimmo 2518 Thu Oct 04, 2007 10:17 pm
jimmo View latest post
No new posts Problems Implementing the Incident Management process
6 kimberlito 5182 Thu Oct 04, 2007 1:01 am
Marcel View latest post
No new posts Incident Mgmt - How long to close an incident?
1 kber 2682 Thu Sep 27, 2007 6:46 am
Marcel View latest post
No new posts open source service desk
3 wei_smooth 5390 Wed Sep 26, 2007 10:09 pm
jimmo View latest post
No new posts Guide line for writting tender documents
1 muhu 3213 Tue Sep 25, 2007 4:59 pm
Ed View latest post
No new posts IT Service Desk Priority Matrix
3 Shinji_10 5186 Thu Sep 13, 2007 9:23 pm
itsmer View latest post
No new posts Incident Priority Setting
8 salwa_alzhmi 6897 Wed Sep 12, 2007 2:01 am
JoePearson View latest post
No new posts how to automate assigning the impact value and urgency ?
2 zohair 3055 Tue Sep 11, 2007 10:10 pm
Guerino1 View latest post
No new posts Resolve and close an incident if it just reports a bug?
3 dam 3640 Tue Sep 11, 2007 9:55 pm
Guerino1 View latest post
No new posts Changing Service Desk tools....
8 sbullough 4875 Tue Aug 28, 2007 12:23 pm
Guerino1 View latest post
No new posts ServiceDesk tool comparison
2 redman1 4071 Mon Aug 27, 2007 5:16 am
Guerino1 View latest post
No new posts Query on right path to take
4 Number3 3519 Fri Aug 24, 2007 9:35 pm
Number3 View latest post
No new posts Passwords resets
7 Susannah 5605 Fri Aug 24, 2007 8:13 am
ultraimports View latest post
No new posts Incident management initial support vs Investigation stage
4 salwa_alzhmi 3606 Thu Aug 23, 2007 7:14 am
rzesie View latest post
No new posts V3 Incident Types
4 Wilburinio 4265 Sat Aug 04, 2007 4:08 am
Wilburinio View latest post
No new posts Service Desk structure and incident handling questions
1 alfonsoe 3071 Sun Jul 29, 2007 11:45 pm
dboylan View latest post
No new posts Global Service Desk
11 Jet 9175 Thu Jul 26, 2007 2:48 am
jpgilles View latest post
No new posts Process Governance
6 Benson112 4173 Sat Jul 14, 2007 11:45 am
Guerino1 View latest post
No new posts Infra Enterprise Service Desk
2 PoshHD 3590 Tue Jul 03, 2007 11:51 pm
PoshHD View latest post
No new posts Touchpaper vs CA Service Desk
5 cincuan 4617 Mon Jul 02, 2007 10:25 pm
MIINT View latest post
No new posts Complaint handling - Service Desk
0 gps 4252 Wed Jun 27, 2007 12:05 am
gps View latest post
No new posts Incident Manager / Handler
4 Rache 3796 Tue Jun 26, 2007 4:05 am
Rache View latest post
No new posts Release Notes ITIL Standards
2 ezanaa 3930 Fri Jun 22, 2007 6:14 pm
ezanaa View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3 ... 7, 8, 9, 10, 11, 12  Next
Page 8 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.