Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: SheliaPeri
New Today: 27
New Yesterday: 106
Overall: 167214

People Online:
Visitors: 42
Members: 0
Total: 42

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3 ... , 9, 10, 11  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts Service Catalogue in a Telecommunication Services Co.
2 TelcoGuy 3232 Fri Aug 18, 2006 5:40 pm
m_croon View latest post
No new posts How about a company wide Service desk? Not just for IT.
6 brendanhill 4071 Mon Aug 14, 2006 7:20 pm
m_croon View latest post
No new posts Tools - advices and recommandation
1 godefroydlb 2351 Thu Aug 10, 2006 2:48 am
djohnson View latest post
This topic is locked: you cannot edit posts or make replies. ITIL Incident Managment documentation
5 ryaner 5926 Wed Aug 09, 2006 7:04 pm
pbhardwaj View latest post
No new posts What things should we be getting the Heslpdesk to do?
3 asmith1972 3017 Thu Jul 27, 2006 11:54 am
dsquared View latest post
No new posts Scorecards
1 KiwiChick 2511 Wed Jul 26, 2006 4:53 am
itilimp View latest post
No new posts How do price a helpdesk call
2 jbi1664 2477 Fri Jul 21, 2006 6:41 pm
jbi1664 View latest post
No new posts Ticket Tool Usage Motivation
10 Harvey 6247 Mon Jul 17, 2006 3:23 am
Guerino1 View latest post
No new posts End Users logging calls directly
2 GeorgeX 2453 Fri Jul 14, 2006 10:41 pm
itilimp View latest post
No new posts PCA v FTR?
0 martin_d 2668 Tue Jul 11, 2006 6:59 pm
martin_d View latest post
No new posts PDAs or handhelds with trouble ticket software
5 chief 4059 Sun Jul 09, 2006 7:09 pm
mgnrfan View latest post
No new posts knowledge base help needed
4 Vicstr 3291 Thu Jul 06, 2006 2:26 am
Vicstr View latest post
No new posts Transition from call centre to service desk??
0 sach0111 1712 Mon Jul 03, 2006 3:13 pm
sach0111 View latest post
No new posts User account requests
5 Flip 4058 Wed Jun 28, 2006 6:12 pm
Ed View latest post
No new posts Create an ITIL Service Desk from an traditional Help Desk
5 Myo 4006 Wed Jun 28, 2006 3:56 am
sundaydriver View latest post
No new posts Service Desk Mission Statement
1 jgadeke 3616 Wed Jun 28, 2006 3:30 am
itilimp View latest post
No new posts Looking for an ITIL product solution for a SME
3 ereddy 2599 Sun Jun 25, 2006 2:41 pm
Guerino1 View latest post
No new posts Incident Classifications
3 BAX 4136 Wed Jun 14, 2006 8:20 pm
BAX View latest post
No new posts Are errors really the heart of Incident?
0 JimyJohn 1867 Tue Jun 13, 2006 7:24 am
JimyJohn View latest post
No new posts Question, difference : Service desk and ServicLevelManagemen
1 merces20 2230 Sun Jun 11, 2006 2:30 am
rjp View latest post
No new posts Functional Escalation - levels?
2 bobduncan76 3632 Tue Jun 06, 2006 11:43 pm
rjp View latest post
No new posts Security Policies for Remote Support
0 Marcello 1866 Wed May 31, 2006 11:46 pm
Marcello View latest post
No new posts Incident Closure Question
2 valkner 2467 Tue May 30, 2006 6:48 pm
valkner View latest post
No new posts Notifications to Customers from the Service Desk
3 tolman101 2788 Sat May 27, 2006 9:16 pm
matrejekm View latest post
No new posts Tracking/logging Service Requests
6 homer14 3305 Mon May 15, 2006 4:46 am
Guerino1 View latest post
No new posts Resolution Matrix?
1 ITILouis 2176 Mon May 08, 2006 2:32 pm
ozz View latest post
No new posts Deliveries
1 KenWilliamson 1929 Mon May 08, 2006 2:17 pm
ozz View latest post
No new posts Three employees Service Desk needs problem management
13 Tapani 6075 Mon May 08, 2006 5:30 am
Tapani View latest post
No new posts Incident Management metrics using the SAP platform
1 mpodemski 2331 Sat Apr 29, 2006 3:56 am
rjp View latest post
No new posts How is the quality of ticket logging tracked
8 arnoldmram 4051 Wed Apr 12, 2006 10:16 pm
Ed View latest post
No new posts Project handover to Service Desk
3 Funk 5733 Tue Apr 11, 2006 1:13 am
itilimp View latest post
No new posts Who uses Knowledge Centered Support and how well ?
1 PeterOz 1882 Thu Apr 06, 2006 1:15 am
Guerino1 View latest post
No new posts How to Find a Work Around Fast?
1 Carlos Castaneda 2082 Thu Apr 06, 2006 12:30 am
lexxone View latest post
No new posts When does a dedicated Service Desk make sense?
2 jasonrkr 2368 Tue Apr 04, 2006 12:59 am
jasonrkr View latest post
No new posts Helpdesk Tool
4 carlitocabana 3087 Tue Mar 28, 2006 11:24 am
PeterOz View latest post
No new posts Requests for Change
3 Funk 2580 Tue Mar 28, 2006 12:31 am
Ed View latest post
No new posts Implementing SLAs
2 khan 2396 Tue Mar 21, 2006 2:28 pm
khan View latest post
No new posts Altiris
1 Fabien 2026 Fri Mar 17, 2006 1:55 pm
hev View latest post
No new posts Ticketing database on a dime
0 KenWilliamson 1681 Tue Feb 21, 2006 2:06 am
KenWilliamson View latest post
No new posts Unicenter ServicePlus Service Desk (USP)
1 fustbariclation 3078 Thu Feb 16, 2006 4:36 am
ITIL_Boy View latest post
No new posts Service Desk Platforms
3 Mish 4203 Tue Jan 31, 2006 8:24 pm
itilimp View latest post
No new posts SLA vs OLA
1 lucij716 5228 Tue Jan 31, 2006 2:19 am
itilimp View latest post
No new posts Idle service desk
2 skooldaze 2635 Thu Jan 26, 2006 7:25 pm
xitil View latest post
No new posts Escalation to Problem Management?
11 Fabien 4796 Wed Jan 11, 2006 12:06 am
RobRoy47 View latest post
No new posts Experience with Epicor ITSM (formerly Clientele)?
5 bobafind 3575 Sat Jan 07, 2006 10:04 am
bobafind View latest post
No new posts Reporting FTR
0 bossdrum 2029 Fri Jan 06, 2006 7:28 pm
bossdrum View latest post
No new posts FrontRange ITSM. Heat and Request Tracker?
2 d3a3 3607 Thu Dec 22, 2005 1:11 am
ITILDo View latest post
No new posts Outsourcing a Service Desk
0 Xmihai 1842 Sat Nov 26, 2005 12:05 am
Xmihai View latest post
No new posts Creating the Service Catalogue
0 bwgreen 2042 Fri Nov 25, 2005 2:35 am
bwgreen View latest post
No new posts Service Desk without Service Catalogue
1 bwgreen 2111 Thu Nov 24, 2005 7:45 pm
Guest View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3 ... , 9, 10, 11  Next
Page 10 of 11
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.