Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ohyjake
New Today: 17
New Yesterday: 24
Overall: 190233

People Online:
Visitors: 41
Members: 2
Total: 43 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, ... 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts incident logging and incident categorization
1 WNejla 2799 Fri Feb 15, 2013 8:09 pm
Diarmid View latest post
No new posts how to sort incidents according to their priority?
3 WNejla 2817 Wed Feb 06, 2013 10:01 am
Diarmid View latest post
No new posts Common Service Desk metrics values
2 Michal 2854 Thu Jan 17, 2013 3:22 am
KenLuo View latest post
No new posts Follow-up with Customers
10 OoOPS 6490 Mon Nov 19, 2012 2:50 am
UKVIKING View latest post
No new posts Service Desk Trend Analysis
6 katgar 9158 Mon Nov 19, 2012 1:01 am
KenLuo View latest post
No new posts can I resolve not solved?
4 danatwork 3766 Sun Nov 18, 2012 3:08 am
UKVIKING View latest post
No new posts Building support team
7 Dror 4624 Sun Nov 18, 2012 3:06 am
UKVIKING View latest post
No new posts P1 incident communication
5 CSH 4992 Sun Nov 18, 2012 1:02 am
KenLuo View latest post
No new posts Open incidentS even when back up works?
1 danatwork 2383 Tue Nov 06, 2012 4:20 am
UKVIKING View latest post
No new posts IT-ServiceDesk-Manager
10 kmck 6142 Tue Oct 16, 2012 8:43 pm
Diarmid View latest post
No new posts Event Management KPIs
6 viv121 7103 Tue Oct 02, 2012 10:35 pm
UKVIKING View latest post
No new posts Repeat Incidents - to be or not to be ? That is the question
5 silky666 4736 Tue Oct 02, 2012 2:15 am
Diarmid View latest post
No new posts NOC / Service Desk
1 mducharme 3568 Sun Sep 30, 2012 7:20 pm
Diarmid View latest post
No new posts Use of proper CIs in INCs
4 whitestyle 3680 Tue Jul 10, 2012 8:11 pm
whitestyle View latest post
No new posts Child incidents for 'Potential' Major Incidents
3 destroman 3495 Tue Jul 10, 2012 2:37 am
Diarmid View latest post
No new posts Ticket for Service Request
2 nicoart 2626 Fri Jul 06, 2012 12:08 pm
nicoart View latest post
No new posts No users impacted - not a major incident
10 pbalfe 6120 Thu Jun 28, 2012 9:24 pm
pbalfe View latest post
No new posts Parent and Child relationship
2 malhots 2605 Fri Jun 08, 2012 7:44 pm
UKVIKING View latest post
No new posts Keeping users informed of during major incidents
4 Redrocker 3373 Thu May 31, 2012 8:15 pm
Hensome View latest post
No new posts Service Operation Metrics, KPI and Reporting
10 mttu 5506 Wed May 30, 2012 6:42 pm
Diarmid View latest post
No new posts Open Source Help Desk Software
11 CCOS_User 8175 Fri Mar 09, 2012 10:46 pm
CCOS_User View latest post
No new posts cost of incidents due to failed change
3 dilukd 3290 Tue Jan 24, 2012 9:43 pm
Diarmid View latest post
No new posts Service Desk Escalation Rates
2 tombradley 3490 Sat Jan 21, 2012 3:56 am
Diarmid View latest post
No new posts Incident management process within service desk
2 yakabons 2764 Thu Jan 19, 2012 8:05 pm
Diarmid View latest post
No new posts Urgency in Incident (pls advice)
1 greenapple 2063 Thu Jan 12, 2012 9:10 pm
Diarmid View latest post
No new posts Major Incident - Incident Manager Role
[ Goto pageGoto page: 1, 2 ]
15 gautambangalore 9764 Tue Jan 10, 2012 1:38 am
abu1 View latest post
No new posts ITIL - ITSM Implementation
4 Awais 2981 Fri Jan 06, 2012 5:08 pm
Awais View latest post
No new posts Industry Standard for Email Response Time (EHT)?
4 boronas 3514 Sat Dec 10, 2011 6:02 am
boronas View latest post
No new posts Determining KPIs for a new Customer
3 gautambangalore 2551 Wed Nov 16, 2011 5:40 am
Sunny60in View latest post
No new posts Email assigned technician when request is closed
1 WITIL 1776 Tue Sep 20, 2011 5:44 pm
UKVIKING View latest post
No new posts Integrated Service Desk & Facilities Management Software
1 Doberman1979 1917 Wed Sep 14, 2011 12:51 am
UKVIKING View latest post
No new posts When can L2 bypass service desk & contact end user?
1 Sunny60in 3164 Sat Sep 10, 2011 10:27 pm
Diarmid View latest post
No new posts Best Practice For Managing Knowl. Base for Help/Service Desk
0 Coco 2172 Wed Aug 24, 2011 3:24 am
Coco View latest post
No new posts Resolution Time SLA , when RFC is needed to fix an incident
3 RahulKumar 3260 Tue Aug 23, 2011 5:22 am
Sunny60in View latest post
No new posts How will ITIL impact the service desk?
4 sharpy 3607 Wed Aug 03, 2011 9:30 pm
Diarmid View latest post
No new posts Service Desk quality codes
5 db0 4244 Sun Jul 17, 2011 8:36 pm
mredekar View latest post
No new posts Service Desk KPI's/metrics
14 MelN 25147 Tue Jun 14, 2011 11:39 am
TomOzITIL_2 View latest post
No new posts Do we really need to know who owner the interaction ticket?
2 niantse 2566 Sun Jun 12, 2011 9:20 pm
StanleyLuces View latest post
No new posts Setting up a Service Desk
6 vampirephenom 5054 Thu Jun 02, 2011 11:42 pm
UKVIKING View latest post
No new posts Customers bypassing the Service Desk
5 JeffGarban 3981 Tue May 24, 2011 10:42 am
JeffGarban View latest post
No new posts Searching for some guidance on a Service Desk Marketing
4 tmack 3279 Sun May 08, 2011 3:00 pm
tmack View latest post
No new posts Incident Management - KEDB or HDKB?
1 umakantsenapati 3774 Thu Apr 28, 2011 11:47 pm
Marcel View latest post
No new posts Which Incident has more Priority among these 2?
5 gautambangalore 3485 Mon Apr 11, 2011 6:37 pm
BorisBear View latest post
No new posts Priority / Severity 1 Incident
5 vampirephenom 5513 Mon Apr 11, 2011 5:53 pm
BorisBear View latest post
No new posts Repeat calls - Any info??
4 GCLOONY 3262 Thu Apr 07, 2011 1:09 pm
liddingy View latest post
No new posts Cancel an Incident?
3 ITIL_Mike 4400 Tue Mar 29, 2011 1:46 am
ITIL_Mike View latest post
No new posts Is the Service Desk a Service?
9 Jambo99 4593 Sun Mar 27, 2011 9:37 pm
Diarmid View latest post
No new posts Starting with Incident
4 Timo 2971 Fri Mar 25, 2011 2:22 am
BorisBear View latest post
No new posts Incident leading to a change
4 sherry 3004 Tue Mar 22, 2011 7:02 pm
Diarmid View latest post
No new posts Major Incident Communications - a challenge
3 Chris77 2757 Mon Mar 21, 2011 8:46 pm
BorisBear View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, ... 10, 11, 12  Next
Page 2 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.