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ITIL :: View topic - When to Link Change Request
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When to Link Change Request

 
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love2succeed
Newbie
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Joined: Jan 31, 2005
Posts: 2

PostPosted: Tue Nov 06, 2007 8:15 am    Post subject: When to Link Change Request Reply with quote

When do you link a CR to another CR, or know when to create 2 CRs, or to create a CR with tasks.

My thinking is to link the CRs when they are similar. But is there a clear definition on this? I looked on the internet under ITIL and linking CRs, however I have not found any information on this. Question
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ARoll
Senior Itiler


Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Tue Nov 06, 2007 9:38 am    Post subject: Reply with quote

This question solely depends on how your organization chooses to implement change management procedures and processes. Myself i've seen both approaches that you have mentioned in your question and works well for each of the organizations as they had implemented. Is there a straight answer coming from anything i've read within V2, no. is there something in V3, i can't say.

Far as your question in regards to linking CR's, my question would be why are you linking them? Are you linking them as apart of a release, are you linking them because Change A caused Change B, are you linking them because Change A is dependent on Change B? As you answer these types of questions that will tell you when you would link them.
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Adam
Practitioner - Release and Control
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"Not every change is an improvement, but every improvement requires a change"
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love2succeed
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Joined: Jan 31, 2005
Posts: 2

PostPosted: Wed Nov 07, 2007 2:41 am    Post subject: Reply with quote

Sometimes a software release may need additional hardware, network and facilities work. New CRs are generated for the additional changes to install hardware, create network and facilities tasks.

I am trying to determine which was is better to streamline maintenance and the best approach in terms of Change Management process.
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