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ITIL :: View topic - HEAT for CMDB
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HEAT for CMDB

 
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DJSwiss
Newbie
Newbie


Joined: Nov 07, 2007
Posts: 1
Location: London

PostPosted: Thu Nov 08, 2007 7:46 am    Post subject: HEAT for CMDB Reply with quote

Hiya

Has anyone got experience of utilising HEAT as a CMDB?

We use this currently for the service desk but I am wondering if it is worth expanding to incorporate a CMDB or if it is better to use something else, either self built or off the shelf?

Ta in advance Smile
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JoePearson
Senior Itiler


Joined: Oct 13, 2006
Posts: 116
Location: South Africa

PostPosted: Thu Nov 15, 2007 2:31 am    Post subject: Reply with quote

When I last looked at HEAT it had basic inventory capabilities, very little on relationships.

It's not likely to be a good idea to build your own CMDB ... in fact it could be quite a bad idea.

If you are going to justify a more powerful CMDB perhaps with a new service desk tool, you'll need to be very clear about what you want out of it. Just "having a CMDB" does very little for an organisation, despite the current hype.
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