Joined: Oct 13, 2006 Posts: 116 Location: South Africa
Posted: Thu Nov 15, 2007 2:31 am Post subject:
When I last looked at HEAT it had basic inventory capabilities, very little on relationships.
It's not likely to be a good idea to build your own CMDB ... in fact it could be quite a bad idea.
If you are going to justify a more powerful CMDB perhaps with a new service desk tool, you'll need to be very clear about what you want out of it. Just "having a CMDB" does very little for an organisation, despite the current hype.
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