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ITIL :: View topic - Does the CMDB contain staff?
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Does the CMDB contain staff?

 
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scook2003
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PostPosted: Thu Nov 08, 2007 7:05 pm    Post subject: Does the CMDB contain staff? Reply with quote

Getting different feedback on this one, does anyone know if the CMDB should or should not contain staff - from an exam answer context rather than real life?
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JoePearson
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PostPosted: Thu Nov 15, 2007 4:16 am    Post subject: Reply with quote

The real-life answer would be: yes, nearly always - how can you assign incidents to staff if you don't have records of staff? Very Happy The grey area is whether you store staff records in a place you call CMDB.

The exam answer I guess would refer to the books. ITIL V2 Service Support section 7.3.7:
Quote:
The CMDB may also be used to store and control details of IT Users, IT staff and business units, although the legal implications of holding information about people in the CMDB should be considered. Storing such information in the CMDB would allow personnel Changes to be related to Changes in CI ownership.


In V3, the Service Transition book, under Types of Configuration Item, states
Quote:
Typical CI types include service, hardware, software, documentation and staff.


ITIL doesn't dictate that the CMDB is one tool. In fact, staff information would nearly always be in an HR system or/and something like Active Directory - with links from the 'service desk' bit of the CMDB.
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Timo
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PostPosted: Sat Nov 17, 2007 9:09 am    Post subject: Reply with quote

As Joe indicated, from the exam stand point, yes, CMDB COULD (not should) contain staff.

In real life you need to ask do you need it to contain staff. Remember that CMBD is not assets database. The most important concept of CMDB is that is stores relationships. Thus, if you need to identify your people in the database and relate them to other CI's because your processes have been designed in a way that they need that information present, then you most definitely should. Very Happy
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UKVIKING
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PostPosted: Sat Nov 24, 2007 12:19 am    Post subject: Reply with quote

The first time I saw this question I said

No Staff are not CI because you cant upgrade memory or change the processor speed or patch the software at all

Then I realized that people make up the staff and have roles within the process

The HR department probably has allk teh relevent information about the individual personal and business related details

If you put the staff in the CMDB you should also put the roles/teams that they assume or are part of .

IE Change Manager, Service Desk, Service Manager, NOC Manager, 1st line escalation etc

and then link the individuals to the role..#

The people may go away (change process via the HR department ?) and the access that they have or not would go away but the role may not
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Ed
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PostPosted: Sat Nov 24, 2007 1:08 am    Post subject: Reply with quote

And.....

Consider the legal position, here in the UK this could be impacted by the Data Protection Act, giving rise to all sorts of complications.

Regards

Ed
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UKVIKING
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PostPosted: Sat Nov 24, 2007 1:55 am    Post subject: Reply with quote

DPA faah!!!

Hey the HMRCS can lose 25 million data records
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John Hardesty
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Ed
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PostPosted: Mon Nov 26, 2007 5:38 pm    Post subject: Reply with quote

Yeah - Fair point!!!!


Regards

Ed
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UKVIKING
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PostPosted: Mon Nov 26, 2007 6:45 pm    Post subject: Reply with quote

If you really want to be pedantic, I can say the data is not lost. After all it is on a CD. The storage device (CD) is merely in search of a secure location

giggle
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Ed
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PostPosted: Mon Nov 26, 2007 9:56 pm    Post subject: Reply with quote

Or

Someone who really cares where they are (2CDs)

Regards

Ed
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