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ITIL :: View topic - How to Prepare Recommendations in Problem Management ?
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How to Prepare Recommendations in Problem Management ?

 
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sumitsharma1
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Joined: Oct 30, 2007
Posts: 2

PostPosted: Fri Nov 30, 2007 12:46 am    Post subject: How to Prepare Recommendations in Problem Management ? Reply with quote

Hi

I would really appreciate if any one could help to understand subjected topic asap. Give me some details about PM with case studies, PM process layout, etc, as I'm new in this field and people around me have lots of expectation with me. I have to make reports on the basis of country and top 5 customer including RCA and Recommendations, which seams to be tough for me as I still have to understand the Recommendations part.

Thanks & Regards

Sumit Sharma
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3261
Location: London, UK

PostPosted: Fri Nov 30, 2007 1:44 am    Post subject: Reply with quote

Do you know what ITIL is ?

Problem Mgmt is part of ITIL

It deals with finding out the root cause of things that happen in IT environments

Beyond that I cant help you because what you are asking for is truly beyond the purpose of this forum.

I can spend days telling you about PM and how it fits in to the rest of ITIL and how things are dealt with at my customers & clients.... but that does not pay my bills.


Invest in the ITIL books. Take course, seminar etc about ITIL and PM
This forum is supposed to be a discussion area for people in IT to talk about ITIL and find out about ITIL

It does not replace offical documentation, suppliers, vendors or people's own work

From what you are asking you are asking the questions in the wrong forum

And since the underlying background
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Mark-OLoughlin
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Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Fri Nov 30, 2007 2:16 am    Post subject: Reply with quote

Hi,

are you new to Problem Management and / or ITIL? If so you as John points out you will need to look into ITIL for understanding which leads to answers.

Have you done the ITIL foundation? If not it is recommended to do this which will give you a good overview of all the processes and included Problem Management. The V2 foundation would suit you better but may not be available for much longer.

In between doing any couse use the web to find out details. There are lots of details, references, whitepapers etc available that will help you out.
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Mark O'Loughlin
ITSM / ITIL Consultant
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jmc724
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Joined: Nov 06, 2007
Posts: 14

PostPosted: Sat Dec 01, 2007 3:25 am    Post subject: Reply with quote

v3 is now available.
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Mark-OLoughlin
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Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Sat Dec 01, 2007 3:38 am    Post subject: Reply with quote

The V3 foundation is considered not to cover the processes in as much detail as the V2 foundation. The initial scope covered far too much strategy than say practical information so it might be the better choice in this instance.

I have no idea what the V3 practitioner is but am sure it covers the areas well.
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Mark O'Loughlin
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sumitsharma1
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Joined: Oct 30, 2007
Posts: 2

PostPosted: Sun Dec 02, 2007 4:55 pm    Post subject: Reply with quote

Thanks everybody for your time, however I would really appreciate if you could all suggest me some books and websites for my requirements so that I can come up as a champ in my company. I can study/work 24 hours to understand this. Helping others will help you to grow. Ya i'm new to this field but got 6 years of technical experience in computer networking field.

Regards

Sumit Sharma
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3261
Location: London, UK

PostPosted: Mon Dec 03, 2007 7:12 pm    Post subject: Reply with quote

Take the foundation course (v2) or (v3) and exam
Work in the field using the material in foundation
Take either practioner's course and exam for area you are in or interested in being in
Get experience implementing ITIL
Take manager's course (v2) before it goes away or wait for v3 equivilent

ITIL can not just be read, take the exam and then be done with it. You have to use it in your IT operational world
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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