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ITIL :: View topic - V2 Managers exam - cost models
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V2 Managers exam - cost models

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Joined: Dec 02, 2007
Posts: 3

PostPosted: Mon Dec 03, 2007 9:17 pm    Post subject: V2 Managers exam - cost models Reply with quote


I am preparing to take my V2 Managers exams in a few days. I am struggling with some example questions related to Financial Management for IT Services.

Does anyone have suggestions for how best to present an answer to a question of the type "describe a cost model for service x" or "describe a cost model for customer y"?

A table?
A diagram?
supporting text?
All three?

An example answer or two would be useful.

Any help would be appreciated.


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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Mon Dec 03, 2007 10:11 pm    Post subject: Reply with quote

It depends on what the question will be on the exam

First things first.

in order to prepare yourself to answer the question

1 - describe the different cost models that can be used
2 - explain why one is better for internal IT and which is better for external or outsourced IT
3 - what links are there between IT and other departments in the business

You have to be able to answer these from your head and the knowledge in yr head in order to prepare the answer for the question on the exam

The way I handled the questions... I take the case study for the exam when it is available... break it down into the following

can the case study details be used for a question on ..discpline...
if so, what sort of questions can be asked

look at the samples you got in the course etc
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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