Service Level Requirements gathering

[Timo]

Hello folks,

here is a question regarding best practices for doing SLRs. A large client of ours is looking to gather and document SLRs for a company wide enterprise system. THe system has more than 10000 individual users and naturally we will need to be very careful indentifying our target inteview and workshop audiences in order to ensure everybody's interest is represented.

We have understanding regarding drivers and objectives of this initiative. My question is whether anybody can share their experience or best practices in conducting requirements gathering on such large scale. While we have already identified our approach and concrete steps we'll be taking, I am sure that we can always improve on that approach that we have selected and make some positive adjustments as we go along.

Thanks in advance,

Michael

[UKVIKING]

One of the keys should be

what is the service and quality of service that is expected by the customer / users

Also please note there is a difference between customer and user

customer pays ... users use
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Timo]

Good point, we are talking users here. Thanks.