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ITIL :: View topic - Change Types/Categories - Assistance Please
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Change Types/Categories - Assistance Please

 
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Phoenix
Newbie
Newbie


Joined: Jul 17, 2007
Posts: 19

PostPosted: Wed Dec 05, 2007 7:31 am    Post subject: Change Types/Categories - Assistance Please Reply with quote

Hello All,

I have created a list of change types and wanted to know if anyone could help me add to this list please.

Here's what I have so far:

Patches
Configuration Changes
Upgrades
Reboots
Enhancement
Fix
Firewalls


Can anyone think of anything else that I've forgotten?

Thanks!!
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Dec 05, 2007 7:22 pm    Post subject: Reply with quote

phoenix

what you have there are categories of work that the change involves.

question

how have you defined the change model ?
do you have an emergency, immediate, normal and standard model / type defined
do you have change windows, lead times, implementation standard defined

for the listed types

i divided my changes into the following 'types'

system - wintel
system - unix
system - mainframe
network
application
facilities
maintenance

each type would have a sub type some ofwhich they all have
software install/uninstall/upgrade
hardware
patch management
miscellaneous

some would have specific types like network
IP config
Routing
firewalls
telco

you need to apply some thing similar to how species are defined and go from the general to the specific
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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