Implementation of change logging via the service desk

[sTaD]

Whats the best way to approach this and what would be my key issues??

Any help would be good?

[UKVIKING]

A little more information would help give a clear and complete information

from your terse question,

the Service desk logs implemented changes

or

the service implementes the logged change
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[sTaD]

Currently changes are logged by the customer via a tool and managed end to end by the change management team.

how would i approach the implementation of change logging via the service desk and what would be the potential issues?

[kwinston]

If you have a self-service webpage to your Service Desk, your customers could begin logging their change requests via this instead of the tool they are currently using.

You might want to investigate the possibility of other tool exporting to your service desk an email when a change is logged which will auto-generate a change request.