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ITIL :: View topic - Aranda Service Desk
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Aranda Service Desk

 
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bird1972
Newbie
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Joined: Dec 14, 2007
Posts: 2

PostPosted: Wed Dec 19, 2007 10:53 pm    Post subject: Aranda Service Desk Reply with quote

Hi, anybody is using this ITIL solution?, what´s do you think about this?, best regards!

Bird.


Last edited by bird1972 on Thu Dec 20, 2007 1:06 am; edited 1 time in total
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Dec 20, 2007 12:23 am    Post subject: Reply with quote

A tool can not be ITIL compliant. Only people and processes can be

A tool may use the the terminologies but that does not make the tool Itil oriented at all

Question: does the tool design allow for modifications to have the tool match the process or does the business have to change its processes to match the restrictions in the tool
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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bird1972
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Joined: Dec 14, 2007
Posts: 2

PostPosted: Thu Dec 20, 2007 1:07 am    Post subject: Reply with quote

Ok, i understand, i just try to compare this Service Desk software with BMC Remedy and HP Peregrine.

Best regards!

Bird.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Dec 20, 2007 4:59 am    Post subject: Reply with quote

No worries

The answer is 'IT Depends'

How much does the tool cost
Is it user friendly
can it be configured to work to your rules

Check the company web site.... find out about the tool
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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viv121
Senior Itiler


Joined: Dec 15, 2007
Posts: 113

PostPosted: Thu Dec 20, 2007 7:06 pm    Post subject: Reply with quote

To elaborate UKVIKING , you should be thinking on the extent the tool can be customised to meet your ITSM requirements .Does it have links to CMDB, inbuilt knowledge base for your helpdesk professionals . Aranda is not as popular as Unicenter or the Remedy .

Regards
Viv
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