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Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Thu Dec 20, 2007 12:23 am Post subject:
A tool can not be ITIL compliant. Only people and processes can be
A tool may use the the terminologies but that does not make the tool Itil oriented at all
Question: does the tool design allow for modifications to have the tool match the process or does the business have to change its processes to match the restrictions in the tool _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
To elaborate UKVIKING , you should be thinking on the extent the tool can be customised to meet your ITSM requirements .Does it have links to CMDB, inbuilt knowledge base for your helpdesk professionals . Aranda is not as popular as Unicenter or the Remedy .
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