Number of Incidents Prevented

[jrekkeda]

Hello all!

As I have stated before, in some different posts, I am just settling into a PM position that has already been defined by the previous holder who is now my boss.

I am looking at creating KPI's and other measurements, and through searching through other posts I was able to locate some wonderful tools.

One I have noticed popping up numerous times is "Number of Incidents Prevented". Which seems like somewhat of an oxymoron to me, since if they were prevented how do you know they even existed?

In a nutshell, how do you get this number?

[m_croon]

Hi,

[ARoll]

One way to calculate this, and again its not a perfect metric, is to look at the trend data. What is the average number of times a particular incident has occurred month over month on average. This will become your baseline to compare against. After implementing a fix, trend that data and compare against the baseline. This can be your number of prevented incidents.

Not a perfect approach, but it is an approach.
_________________
Adam
Practitioner - Release and Control
Blue Badge

"Not every change is an improvement, but every improvement requires a change"

[Timo]

Hi Aroll,

this is exactly what we've done in the past. It goes to showing how you managed to reduce occurance of certain types of incident through resolving a root cause. If nothing else has changed in your environment, looking at the trends should give you a pretty good idea about "preventing".

[agrawalvini]