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ITIL :: View topic - Change Trigger
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Change Trigger

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
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Joined: Feb 09, 2007
Posts: 44

PostPosted: Thu Jan 03, 2008 9:53 pm    Post subject: Change Trigger Reply with quote

Hi All,

Happy new year to you all first of all.

Now ive settled back into work its time i pulled my finger out on the change management process.

My first port of call is going to be creating a procedure for when a change is required. Now i understand that this would vary from company to company but i was just hoping for some direction.

We currently only change manage IT activities. We require a change record for: A. Planned maintenance / enhancements. B. Incident resolution whereby the resolution will negatively impact the service. What else would you include in a document detailing "what requires a change record"??

Im trying to word this without sounding daft, i understand change management however i just wonered how other people approach this so am trying to ask an open question.

Thanks in advance

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3596
Location: London, UK

PostPosted: Thu Jan 03, 2008 9:58 pm    Post subject: Reply with quote

Have you looked into the Blue book ?

The definition of a change says it all

Change The addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Feb 09, 2007
Posts: 44

PostPosted: Fri Jan 04, 2008 2:27 am    Post subject: Reply with quote

Thanks mate, ive read the description but im just struggling as to where to start with the actualy documentation.

Thanks anyway, its a baseline or me to start as best i can!
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