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ITIL :: View topic - Service Level Management KPI ?

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Service Level Management KPI ?

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itilvital
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Joined: Jan 09, 2008
Posts: 1

Posted: Thu Jan 10, 2008 8:00 am Post subject: Service Level Management KPI ?

Currently I need to submit to oracle database engineers created a crm tool for my organization, some standard Service Level Management KPI's, so far I have , All SLA's actuals against targets. Can some one submit some industry standard KPI's with Definitions. Thanks

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