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The Itil Community Forum: Forums
ITIL :: View topic - Visual tools for work instructions
Posted: Thu Jan 10, 2008 9:17 pm Post subject: Visual tools for work instructions
Hi,
We're busy describing our work processes using Visio and creating a handbook and work instructions to go with that. I'm looking for a tool that allows me to take this work on-line. I would like e.g. to have the flow chart as part of a page interactively: clicking an element brings up a description. Publish work instructions along side the flow chart. I would also bring the material "alive" by allowing easy editing features, perhaps even a "suggestions for improvement" function. I want the tool to be relatively low end and affordable. This does not have to be a mega do-it-all tool, just a practical help.
you can buy tools (ITIL in a can style tools) I am not a big fan of these. though they genarally have what you want. However the licensing can be high for for you get (my thoughts only).
or you can take you proceses and give them to a web disigner to put them into HTML which should not cost too much to do and then you have what you want. Be aware that any changes will require html changes just like the 3rd party offerings that are available. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
Generally speaking ECMs tend to give a lot of functionality nowadays for building 'rooms'/forums and basic workflow management. If you have one already then take another look. I could mention some other products but you might as well flick through the main IT periodicals for some adverts/ideas.
So although not entirely helpful... I hope this helps!
Hi
Try Visio 2007, it has better capabilities to link to spreadsheets/databases so that you can combine the process graphics with underlying links to structured data such as instructions, attributes etc. Visio 2007 capability to display this underlying data surpasses previous versions.
We use it linked to CMDB and data centre tools to show service mapping and construction, with each Visio shape containing CI data from the CMDB. The technique works with network diagrams, flow charts, rack diagrams etc.
Saving a visio diagram as a web page also publishes all the embedded data and enables searching and hyperlinking. It doesn't even cost alot
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