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ITIL :: View topic - CMDM Question.
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CMDM Question.

 
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UKIT
Itiler


Joined: Sep 26, 2007
Posts: 38
Location: England

PostPosted: Fri Jan 11, 2008 3:41 am    Post subject: CMDM Question. Reply with quote

We have a number of server's that are to be decommissoned and removed from the Data Centre.These server's will never be used again.
Would it be standard practice to remove the server record from the CMDB or change the system status from "In Prodcution " to "Decommissioned for example.
Not sure what is best here.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Fri Jan 11, 2008 4:10 am    Post subject: Reply with quote

What does your Configuration Management process say

Wait...

That is why you are asking

What is being done with the servers ?
DO you plan to keep a record of how many servers have been decommissioned and then disposed.
Does the financial departments require tracking / audit trail for the devices

If the answer is no or I dont know,

what I would do is

1 - Change the state to decommissioned
2 - if a field is enable to archive record, set it to 1 year later if there is an assoicated date field

Once the servers have been disposed of

change the state to disposed and keep a record of where they went,

of course make sure the hard drives are properly wiped. Degauss and reformat them or destroy the hard drives
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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dboylan
Senior Itiler


Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Fri Jan 11, 2008 5:06 am    Post subject: Re: CMDM Question. Reply with quote

I would recommend that you flag them as decommissioned but leave the records in the CMDB. There may be other records such as Problem, Incident, or Change records that reference these CIs. By deleting them, you may be removing valuable information that other processes need for planning such as Capacity or Availability. Not to mention Problem Management's need for historical data in doing root cause investigation.

Don
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UKIT
Itiler


Joined: Sep 26, 2007
Posts: 38
Location: England

PostPosted: Fri Jan 11, 2008 5:17 am    Post subject: Reply with quote

Thanks for the quick replys.Makes perfect sense.
I am new to the role of Config Manager and studying like mad.
Trying to establish a standard (Correct standard) going forward.
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