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ITIL :: View topic - Process disciplines that “overlap”.
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Process disciplines that “overlap”.

 
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sbhikha
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PostPosted: Wed Jan 09, 2008 7:23 pm    Post subject: Process disciplines that “overlap”. Reply with quote

As you know there are usually various process disciplines that “overlap”.

For example – my process designs need to consider not only the ITIL components, but also the impact this has on our auditing teams, etc.

Do you have info on the various process disciplines and the way they overlap?
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UrgentJensen
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PostPosted: Fri Jan 11, 2008 7:27 pm    Post subject: Reply with quote

sbhikha,

Not sure I understand what the question is here? Overlap or interconnect?

Overlap implies you have people following different processes, but at some points they might be doing the same piece of work - carnage!

Are you saying you need to ensure some audit requirements are built into your processes? If so well that's fine.

Cheers,


Oliver
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sbhikha
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PostPosted: Fri Jan 11, 2008 8:39 pm    Post subject: Reply with quote

What could we use to audit the process.
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sbhikha
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PostPosted: Fri Jan 11, 2008 8:57 pm    Post subject: Reply with quote

Laughing
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sbhikha
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PostPosted: Fri Jan 11, 2008 8:58 pm    Post subject: Reply with quote

sbhikha wrote:
What could we use to audit the process.


Thank you for the response.



We have various teams --- Audit, ITIL, Infrastructure.

These can not function independently. For example, if I make an ITIL process change, these needs to filter through to the Audit teams as well as Service Desk, Infrastructure, etc.



My question is - is there a best practices model that allow all these different teams to pull together and somehow follow the same process?

I am scared with people flowing of into different processes if there is not a single point of coordination.
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UrgentJensen
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PostPosted: Mon Jan 14, 2008 7:28 pm    Post subject: Reply with quote

Sorry mate, this is not an 'ITIL' related problem! It's basic management, communication and organisation.

It sounds more like you need to work on cross-department organisation because there's obviously a lack of understand/communication.

If you haven't already, draw up all your processes in Visio or something and make someone senior accountable for the processes that sit mainly in their areas. Then get them in a room, buy them pastries and coffee, lock the door and windows, and iron out who should be doing what and who can leave certain areas alone. Make them sign something to confirm and communicate to all relevant teams.

Cheers,

Urgent
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