Posted: Wed Jan 23, 2008 6:19 am Post subject: ITIL- how?
I've recently studied ITIL for university, learned the stages involved and took and (just) passed the exam.
However now the time comes that I'm supposed to apply this in a written report on the implementation of ITIL v3....
Does anyone know just how on earth this is done?
I know all the facts about ITIL (or at least the important ones and have a source for the others easy to hand) but I just can't see how these can be properly applied to writing a report.
Searching the web of course gets nothing but stuff about ITIL exams and trying to sell you stuff....Could anyone who is actually experienced in these matters direct me to a howto on this aspect of ITIL or perhaps an example of what such a report would look like?
Is this a report required for University exam or for work??
Either way seems like so real life experience is going to be needed. ITIL just isn't about learning the book and writing about it - thats academia.
If you need a report for work I could do it but we would have to discuss the fees _________________ Mark O'Loughlin
ITSM / ITIL Consultant
Its a report I have to do on some real world IT (the university's system) but for university, not for practical purposes.
I've no idea how on earth the stuff from the book and what the exam was on applies to this though, they've not even provided an example of a real report.
I guess that they have not implemented V3 as it is so new, so I would presume that they are looking for a gap analysis of their current processes or lack of, against what V3 says, and a description of what would have to be done. _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
There are assessments on itsmf websies that can be sued to get a picture as to where they are. You have the knowlsdge to understand the language used in the assesment so you should be able to do that at least. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
My suggestion would be to start such an assignment with answering the following question:
- Where do they want to be?
The correct to this question is not: "at x-level of ITIL maturity". Keep in mind that ITIL can be a tool to help organisations improve the quality of IT Service Management. In other words find out what quality means for the IT Service Provider and what its customer(s) thinks about that. Interesting enough, ITIL Service Strategy is good guidance for this excercise. It is quite a lot, but the short version in the Introduction to the ITIL Service Lifecycle is useful in comprehending.
hmm OK thanks, this still seems to be quite a impossible task- the current organisation of the company isn't a total disaster, its all quite well done.
I couldn't find any of these other assessments either.
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