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ITIL :: View topic - FSC Examples ?
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FSC Examples ?

 
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Kalumi
Newbie
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Joined: Jul 16, 2007
Posts: 1

PostPosted: Mon Jul 16, 2007 11:22 pm    Post subject: FSC Examples ? Reply with quote

Hi

Just found this site whilst surfing for any online info / examples of a Forward Schedule of Change - what a find !!

I'm currently doing some service improvement work on change / release processes and my client keeps saying they don't like the current FSC, but can't articulate why - only that it isn't that easy to read. I think what they really want is a second version destined for the user community rather than the IT community, so I'm trying to accommodate both.

I use a simple Excel spreadsheet - some colour coding, with keys at the bottom of the page but nothing fancy.

I'm looking for inspiration really - any ideas or examples of how other people format and present the information.

Many thanks !!

Jools Very Happy
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Jul 17, 2007 12:19 am    Post subject: Reply with quote

Jools

As posted previously we use Sharepoint - it has benefits and drawbacks - take a look - we have in the past used the calendar in Outlook - if you have Exchange then you can share the calendar with whoever.

Regards

Ed
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pac666
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Joined: Sep 15, 2006
Posts: 22

PostPosted: Thu Oct 04, 2007 10:28 pm    Post subject: Reply with quote

Try using:

Easy Resource Planner (patrena.com/)

It's cheap, easy to use and provides basic functionality that can be used to construct a FSC. Export can be to HTML, PDF etc so it's easy to distribute to intranet or email etc.
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Fri Oct 05, 2007 10:49 pm    Post subject: Reply with quote

Hi pac

That looks quite a good bit of software on the face of it - must get one of my techies to delve a bit deeper - Thanks for the info

Regards

Ed
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Jan 30, 2008 8:35 am    Post subject: Reply with quote

One way to get what your clients need Jools is to get them involved in designing/modifying an existing schedule. Not necessarily form technical stand point, but spend an hour or two with them going over stuff like elements to be included, layout, colors, etc...

Most likely then not they will like what they themselves designed.
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TintinHerge
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Joined: Nov 28, 2007
Posts: 8

PostPosted: Wed Feb 06, 2008 2:42 am    Post subject: Reply with quote

Hi

What tool are you using to log and monitor Incidents and RFCs ? Most of the Service Management tools provide this functionality by default - So look around and see if this helps ?

Tintin
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Skinnera
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Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Wed Feb 06, 2008 4:55 am    Post subject: Re: FSC Examples ? Reply with quote

Kalumi wrote:
I use a simple Excel spreadsheet - some colour coding, with keys at the bottom of the page but nothing fancy.
My orgaisation uses the same format, extracted directly from our tool via a reporting engine and squirted into Excel; our tool has no inbuilt functionality to deliver this view.

Just now working with the reporting guys to see if we can make this look more like a MS Project Plan layout with serviecs/platforms etc down the side and dates/times across the top.

Changes would be represented by blocks colour coded for type and impact, and any potential conflicts or dependencies (based on a knowledge matrix we maintain) would be highlighted by a linking line (or similar).
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