Joined: Sep 16, 2006 Posts: 3574 Location: London, UK
Posted: Thu Jan 31, 2008 5:54 pm Post subject:
Like Ed said,
what do you want to know from your customers.
If you say... I want to know wat they had for breakfast, then ask... what did you have for breakfast on Monday... etc
Tact turned off, sarcastic and unkind turned on
Are you basically asking the forum members (one or all) to write all of the questions for you, do the form, collect the data and produce the report
because there is no one within your organization that can think for themselves ?
If so, fine. I will work with Ed and the other ### members so that we get PAID for doing the above.
I apologize if the above appears meanspirited - which it is but.. while the board exists to discuss, help, comfort, etc; it is not supposet o be a replacement for an individual's ability to think for them selves
Asking us to provide you questions - even samples - that you want to ask to your customers is in my not so humble opinion - rather presumptuous of you as well as an unwillingness on your part to engage brain.
As Ed and I both say ... what do you want to know from your customers about the service you provide will form the basis for the questions.
Now, on the other hand, if you have created questions and the responses were not what you expected, you can ask the forum' members their opinion as to why you got the responses if you post them to us.
But your customers and their expectations and my customers and their expectations most likely do not match.
Unkindness turned off
Tact turned on
Saracasm is always enabled
But meanness is never enabled. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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