Known Problem

[Liono]

Is there anything as a Known Problem and if so what would be its definition and how does it align with a Known Error or are they the same thing?

I have heard the terminlolgy of a Known Problem but how would it align within ITIL?

[UKVIKING]

Liono,

There is a Known Error, Problem and Incident

Please look at the thread in ITIL Discussion called
What defines a Problem.

I explain the difference
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[johnbriggs]

Hello Liono,

Like UKViking stated, there is a Known Error. I have never heard of a Known Problem. Do you have an example of how you have heard it used? Just curious as to how people refer to it as I've never heard it in any ITIL discussions.

[paulfixter]

I like to think of a "Known Problem" as an Oxymoron.

[UKVIKING]

Actually a Known Problem is Microsoft
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[asrilrm]

and spam and spammers

[Diarmid]

A known problem is a problem for which there is a formal problem record and for which the underlying cause has not been removed or otherwise addressed, thus allowing the problem record to be formally closed.

A known error is a formally recorded defect in the system and is typically related to a problem record. This relationship will be mandatory if the Problem Management policy requires it to be so.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718