Joined: Aug 29, 2007 Posts: 2 Location: Colorado Springs, CO
Posted: Thu Jan 31, 2008 11:05 am Post subject: Controlling Web Page content via Change Management
Is anyone trying to control Static content posted on corporate webpages via the change management process. I have a customer who is considering implementing this, mainly because they are under the opinion that it's the right thing to do.
i have advised them that this would make sense only if the changed data were to result in an inordinate increase in calls to the Service Desk. Additionally, this type of change would be considered as a Pre-Approved standard change, requiring only documentation of the fact that the web page content was changed.
I am looking for confirmation that this does/does not make sense to control this level of content via change management. _________________ Buzz Rogers
YEs - content changes can be very small and quick - however you should have controls in place to ensure that correct data is uploaded and that any content chnages etc, hs been tested - I have seen customer facing content being changed with flaws etc and it can get very serious.
Version control with a controled testing procedure to include a staging area and final UAT etc would be recommended at a minimum. For big changes to content e.g. like a complete template design change that may impact customers and users - should go through change management - basically if there is impact to users and potential for them to call the service desk in droves - look at having a CM request appoved. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum