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ITIL :: View topic - Change Advisory Board (CAB) makeup -
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Change Advisory Board (CAB) makeup -

 
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Will
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PostPosted: Tue Feb 12, 2008 5:02 am    Post subject: Change Advisory Board (CAB) makeup - Reply with quote

Is there a Best Practice associated with CAB membership? Should it contain authoritative members (e.g. VP level) or a more technical membership (e.g. architects, lead designers, etc) or a combination? A combination makes sense to me, but then the body becomes so large nothing would ever be decided.
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Will Krongard
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Tue Feb 12, 2008 6:06 am    Post subject: Reply with quote

Will, to be honest. There should NOT be just 1 CAB.

There could be a network, application, Internal IT (PCside), etc with the respective board members that should discuss the relevant items

In an ideal world, which does not exist.

The Global Change manager should report to the VP/director of IT operation or at some level like that.

Then there should be divison, region or service or business unit Change Manager

The same tool should be used by every one (if possible).

There should be a Global Forward schedule of chaneg with all of the major events for environment

the global cm should deal with conflicts and changes/projects that tread on each other as well as define change windows for specific type of work so that the different divisions dont interfere with each

The core network changes shoudl have representation from the other groups - either the CM from the division or some sort of network Service management representation
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Skinnera
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PostPosted: Tue Feb 12, 2008 6:43 am    Post subject: Reply with quote

For me a single CAB should have the following attendees;

RFC presenters
User representatives
Technical representatives
Service Management representatives

The first one presents their Change; the second two review, question, and approve/reject based on their expert knowledge of the affected areas and technology involved; the final one is there to give the wider view of protecting service and/or accumulated risk.

Depnding on how big your org is, this could be anywhere from 5 - 35 people.
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UKVIKING
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PostPosted: Tue Feb 12, 2008 7:02 pm    Post subject: Reply with quote

To add to skinnera,

If you have 1 CAB like that, then the CAB and its membersmust have relevance to the decision to implement the change or not.

The Change Manager/team/admin shoul make sure that the filtering and criteria for all discussed changes is set at the appropriate level


THe CAB should discuss the 'important' high impact high risk change or ones that the Chaneg manager deems worthy
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John Hardesty
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UrgentJensen
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Joined: Feb 23, 2005
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PostPosted: Tue Feb 12, 2008 9:19 pm    Post subject: Reply with quote

I think CAB makeup should be kept to a minimum, especially on the guys... oh dear, I'm having a slow day.
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UKVIKING
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PostPosted: Tue Feb 12, 2008 9:46 pm    Post subject: Reply with quote

UJ,

I am a little upset. I was going to do that... but hey I thought nah... that was way too obviously

A little highlighter - yellow or green - would help the CAB members... on the paper work not their face
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UrgentJensen
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PostPosted: Tue Feb 12, 2008 11:16 pm    Post subject: Reply with quote

Yeah Viking it was too good to miss. The boards need a bit of humour!
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Will
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PostPosted: Wed Feb 13, 2008 1:31 am    Post subject: Change Advisory Board (CAB) makeup - Reply with quote

Thank you everyone for your quick, witty and useful, replies they are most appreciated.
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Will Krongard
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UKVIKING
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Posts: 3292
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PostPosted: Wed Feb 13, 2008 2:40 am    Post subject: Reply with quote

So my question, Will, is that are you going to recommend CAB Makeup o not

I know a good beautician with good rates
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John Hardesty
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