View previous topic :: View next topic |
Author |
Message |
Will Newbie


Joined: Jan 16, 2006 Posts: 3
|
Posted: Tue Feb 12, 2008 5:02 am Post subject: Change Advisory Board (CAB) makeup - |
|
|
Is there a Best Practice associated with CAB membership? Should it contain authoritative members (e.g. VP level) or a more technical membership (e.g. architects, lead designers, etc) or a combination? A combination makes sense to me, but then the body becomes so large nothing would ever be decided. _________________ Will Krongard
Change Management |
|
Back to top |
|
 |
UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3589 Location: London, UK
|
Posted: Tue Feb 12, 2008 6:06 am Post subject: |
|
|
Will, to be honest. There should NOT be just 1 CAB.
There could be a network, application, Internal IT (PCside), etc with the respective board members that should discuss the relevant items
In an ideal world, which does not exist.
The Global Change manager should report to the VP/director of IT operation or at some level like that.
Then there should be divison, region or service or business unit Change Manager
The same tool should be used by every one (if possible).
There should be a Global Forward schedule of chaneg with all of the major events for environment
the global cm should deal with conflicts and changes/projects that tread on each other as well as define change windows for specific type of work so that the different divisions dont interfere with each
The core network changes shoudl have representation from the other groups - either the CM from the division or some sort of network Service management representation _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
|
Back to top |
|
 |
Skinnera Senior Itiler

Joined: May 07, 2005 Posts: 121 Location: UK
|
Posted: Tue Feb 12, 2008 6:43 am Post subject: |
|
|
For me a single CAB should have the following attendees;
RFC presenters
User representatives
Technical representatives
Service Management representatives
The first one presents their Change; the second two review, question, and approve/reject based on their expert knowledge of the affected areas and technology involved; the final one is there to give the wider view of protecting service and/or accumulated risk.
Depnding on how big your org is, this could be anywhere from 5 - 35 people. |
|
Back to top |
|
 |
UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3589 Location: London, UK
|
Posted: Tue Feb 12, 2008 7:02 pm Post subject: |
|
|
To add to skinnera,
If you have 1 CAB like that, then the CAB and its membersmust have relevance to the decision to implement the change or not.
The Change Manager/team/admin shoul make sure that the filtering and criteria for all discussed changes is set at the appropriate level
THe CAB should discuss the 'important' high impact high risk change or ones that the Chaneg manager deems worthy _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
|
Back to top |
|
 |
UrgentJensen Senior Itiler

Joined: Feb 23, 2005 Posts: 458 Location: London
|
Posted: Tue Feb 12, 2008 9:19 pm Post subject: |
|
|
I think CAB makeup should be kept to a minimum, especially on the guys... oh dear, I'm having a slow day. |
|
Back to top |
|
 |
UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3589 Location: London, UK
|
Posted: Tue Feb 12, 2008 9:46 pm Post subject: |
|
|
UJ,
I am a little upset. I was going to do that... but hey I thought nah... that was way too obviously
A little highlighter - yellow or green - would help the CAB members... on the paper work not their face _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
|
Back to top |
|
 |
UrgentJensen Senior Itiler

Joined: Feb 23, 2005 Posts: 458 Location: London
|
Posted: Tue Feb 12, 2008 11:16 pm Post subject: |
|
|
Yeah Viking it was too good to miss. The boards need a bit of humour! |
|
Back to top |
|
 |
Will Newbie


Joined: Jan 16, 2006 Posts: 3
|
Posted: Wed Feb 13, 2008 1:31 am Post subject: Change Advisory Board (CAB) makeup - |
|
|
Thank you everyone for your quick, witty and useful, replies they are most appreciated. _________________ Will Krongard
Change Management |
|
Back to top |
|
 |
UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3589 Location: London, UK
|
Posted: Wed Feb 13, 2008 2:40 am Post subject: |
|
|
So my question, Will, is that are you going to recommend CAB Makeup o not
I know a good beautician with good rates _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
|
Back to top |
|
 |
|