The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - ITIL template
huytran Newbie Joined: Dec 19, 2007 Posts: 1
Posted: Fri Dec 28, 2007 9:50 pm Post subject: ITIL template
I am looking for ITIL process templates such as ITIL Change Management, ITIL Capacity Management,..I also edit ITIL job description for my IT department. Please help me templates if possible. You can send it to me by firstname.lastname@example.org.
Mark-OLoughlin Senior Itiler Joined: Oct 12, 2007 Posts: 306 Location: Ireland
Posted: Fri Dec 28, 2007 10:16 pm Post subject:
have you had a look at the ITIl books which have something to get started?
Have you also looked at what you are currently doing and what you expect to be doing (guidance again from the ITIl books).
What I have done time after time is always different for each organisation. I can't simply cut and paste a template from one org to another. _________________ Mark O'Loughlin
ITSM / ITIL Consultant
MegaDuck Newbie Joined: Sep 28, 2007 Posts: 7
Posted: Wed Feb 13, 2008 2:43 am Post subject:
Building on what Mark said, the ITILv3 books have a lot of templates and example in the appendices. It would be very beneficial to review those as I have found them to be very helpful.
scar3face Newbie Joined: Nov 21, 2007 Posts: 13
Posted: Thu Feb 14, 2008 1:58 pm Post subject:
Get the books and create them youself.
There is no 'template' that fits all.
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.