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ITIL :: View topic - Costing Root Cause and Corrective Action by Supplier/Vendor
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Costing Root Cause and Corrective Action by Supplier/Vendor

 
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Liono
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Joined: Jan 05, 2008
Posts: 12
PostPosted: Sun Feb 17, 2008 9:36 pm    Post subject: Costing Root Cause and Corrective Action by Supplier/Vendor Reply with quote
Has anyone provided a detailed breakdown cost of a Root Cause Investigation and its Corrective Action on a single Problem from an embedded partner/Supplier/3rd Parth/Vendor?

If so what accounting/ITIL measurements and metrics were used even if this was required to use with the Business Case?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3553
Location: London, UK
PostPosted: Sun Feb 17, 2008 10:06 pm    Post subject: Reply with quote
No never did a detailed costing

As to accounting method, I aint an accountant but I would use the GAAP method
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Liono
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PostPosted: Mon Feb 18, 2008 9:02 pm    Post subject: Reply with quote
Thanks for the reply.

Are there any good links or templates for the GAAP method and is it more of an American procedure?
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