Creating, updating, terminating an so on are all some changes of the IT environment. So all these tasks must go through the change-process. There shoud also be a service-ower (leader of user-support) who confirmed these changes and if necessarily you have to update the CMDB.
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Wed Jun 01, 2005 6:00 am Post subject: Set up a user is an standard change
Set up a user from my point of view should be managed by Change Management but shoud be treated as an standard change. Of course this change should be saved in CMDB _________________ --
Javier G. Arcal
PhD Engineer by Universidad Politécnica de Madrid
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Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Sat Jun 25, 2005 5:49 am Post subject:
Another perspective is to think of this as part of SLM. It would fall under the area of Service Provisioning (providing service to a customer). SLM would utilize Change Management to make the actual updates, but the driving force would be the SLA and the delivery of service.
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