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Joined: Feb 10, 2008 Posts: 9 Location: Bangladesh
Posted: Tue Feb 19, 2008 8:31 pm Post subject: Documenting Incident Management
If I would like to start documentation and implementation for Incident Management -
1. How long it might take actually for each ?
2. Where to find any sample documentation for incident management ?
3. For incident management- only ITIL V3 foundation level knowledge is enough ? _________________ ------------------------------------------------
Ireen Sultana
Customer Service Engg
International Turnkey Systems
Have a look at either V2 or V3 for sample process and what you should expect to include in the process _________________ Mark O'Loughlin
ITSM / ITIL Consultant
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