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ITIL :: View topic - Preventative measure Vs Corrective Action
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Preventative measure Vs Corrective Action

 
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Liono
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Joined: Jan 05, 2008
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PostPosted: Sat Feb 23, 2008 12:30 am    Post subject: Preventative measure Vs Corrective Action Reply with quote

Does anyone differentiate between the above two and made a list of Peventative measures being classed as risk reduction or minimising Impact of Incidents, Where Housekeeping under headings of Process, People & Tools (Network, Software & Hardware) against similar headings for Corrective Actions?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Sat Feb 23, 2008 12:44 am    Post subject: Reply with quote

corrective actions usually mean reactive mode when things break

preventative actions are those you take to keep corrective actions from being needed

for example

single points of failure
out of support software
out of support hardware
license expiration
out of data architecture
non standard installation / naming converntions / software versions etc

these are the first things i would look for preventative
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Change Management is POWER & CONTROL. /....evil laughter
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Liono
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PostPosted: Mon Feb 25, 2008 7:26 pm    Post subject: Reply with quote

I would view those as more possible causes or symptoms rather than Preventative measures.
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UKVIKING
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Posts: 3318
Location: London, UK

PostPosted: Mon Feb 25, 2008 10:38 pm    Post subject: Reply with quote

Liono

Proactive problem management would look at those items that i listed to find things before some thing happpened where that item was part of the root cause

for example

Wintel O/S 4.x, = obsolete
associated h/w = obsolete as the system speed etc

custom application based on wintel O/S 4.x will have failures that relate to the architecture and o/s etc

if they try to upgrade the application w/o upgrading the underlying systems., the new version may not work on the old arch

proactive pm should highlight that

also, look to see what equipment, services, have had more 'incidents / problems' than others
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