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ITIL :: View topic - Version Control for MI
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Version Control for MI

 
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Fri Feb 22, 2008 11:05 pm    Post subject: Version Control for MI Reply with quote

Guys,

I've got one this time...

The question is partly process and possibly technology specific, I'm mostly not sure about the latter of those two.

Scenario:

- A Crystal report development team doesn't have tight (if any) version control. The impact of this is that if they were looking to change a database then they wouldn't be 100% sure what reports might be affected. Yup, you read that right the first time!

- Reports are developed ad hoc and without business analysis having been done previously to structure the requirements. Therefore a new report is produced every time (creating hundreds).

- There is therefore enormous pressure on the team to churn out reports quickly and UAT is left solely to the customer to organise.

- Feedback from customers suggest the success reports being right first time is unsurprisingly very low.

What configuration/version data do I need to capture on change requests forms to make the team start addressing the versioning and structure of their back end management processes?

Is there anything Crystal specific I need to know or do generic principles still apply?

Look forward to your replies.

UJ
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Sat Feb 23, 2008 12:41 am    Post subject: Reply with quote

When I used to write crystal reports formats for reporting

I would write a word document that would explain what tables, fields, and any formula that are used in the document

I would treat that as a CI (for reporting)

I would have a section for what the report produces and for whom as well
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Mon Feb 25, 2008 8:54 pm    Post subject: Reply with quote

Thanks John, I'll have a think about those ideas.

UJ
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Mon Feb 25, 2008 10:29 pm    Post subject: Reply with quote

In addition, i would screen capture the table relationship structure to see the relationships
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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