Posted: Fri Mar 28, 2008 10:27 am Post subject: DITIL
I have also taken over PM as new role it is quite challenging as the first step you required to understand the Incident management process i.e how they log the calls, sla for the client specific, application supported for the client specific, look at the old problem cases,PAP , etc that will give u a good understanding
Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
Posted: Fri Mar 28, 2008 11:48 am Post subject:
I just want to share an excellent place to get information of how to setup processes in ITIL.
It is the State of Northern California Office of Information Technology Services website
http: // www .its.state.nc.us/oep/overview.htm
Select the "Active Processes"
Each process has their own set of documents, each with their document number so you can get the idea which one to do first.
Admin, is it Ok? Please .. this is one hell of a place
Last edited by asrilrm on Fri Mar 28, 2008 5:59 pm; edited 1 time in total
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