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ITIL :: View topic - First steps of Problem Management?
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First steps of Problem Management?

 
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DITIL
Newbie
Newbie


Joined: Feb 25, 2008
Posts: 1

PostPosted: Tue Feb 26, 2008 2:29 am    Post subject: First steps of Problem Management? Reply with quote

Does anyone have any suggestions for the first steps of PM? I just took a position as a PM (new role for the company) and I'm curious of how others got started.
What would you start with?
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Skinnera
Senior Itiler


Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Tue Feb 26, 2008 2:39 am    Post subject: Reply with quote

Congrats on the new job DITIL,

I'd do what you told the interviewer's you do, as that's what they'll be expecting you to do Smile.

I'm assuming you have an ITIL grounding, know what PM is, how it interacts with and links to the other disciplines, and are clear on why your org needs the function...?

Armed with info I'd say the world is your oyster, you can make it what you want it to be, etc etc.
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Munchkin
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Joined: Mar 27, 2008
Posts: 7

PostPosted: Fri Mar 28, 2008 10:27 am    Post subject: DITIL Reply with quote

I have also taken over PM as new role it is quite challenging as the first step you required to understand the Incident management process i.e how they log the calls, sla for the client specific, application supported for the client specific, look at the old problem cases,PAP , etc that will give u a good understanding
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Fri Mar 28, 2008 11:48 am    Post subject: Reply with quote

Hi,

I just want to share an excellent place to get information of how to setup processes in ITIL.
It is the State of Northern California Office of Information Technology Services website
http: // www .its.state.nc.us/oep/overview.htm

Select the "Active Processes"
Each process has their own set of documents, each with their document number so you can get the idea which one to do first.

Admin, is it Ok? Please .. this is one hell of a place

Regards,
Asril


Last edited by asrilrm on Fri Mar 28, 2008 5:59 pm; edited 1 time in total
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Skinnera
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Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Fri Mar 28, 2008 5:43 pm    Post subject: Reply with quote

[quote="asrilrm"]It is the State of Northern California Office of Information Technology Services website
its.state.nc.us/oep/overview.htm
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asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Fri Mar 28, 2008 5:46 pm    Post subject: Reply with quote

Uh oh, I was warned not to put links by the Admin Shocked
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 167

PostPosted: Fri Mar 28, 2008 6:56 pm    Post subject: Reply with quote

asrilrm wrote:
Uh oh, I was warned not to put links by the Admin Shocked


Correct. I have edited it and contacted the poster.

Thanks.

Admin.
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Skinnera
Senior Itiler


Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Fri Mar 28, 2008 7:01 pm    Post subject: Reply with quote

ITILadmin wrote:
asrilrm wrote:
Uh oh, I was warned not to put links by the Admin Shocked
Correct. I have edited it and contacted the poster.
I didnlt realise we weren't allowed to put URLs in here... how come Question
_________________
When I say 'CCR', please read 'RFC'.
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