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liz Newbie


Joined: Feb 22, 2008 Posts: 3
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Posted: Fri Feb 22, 2008 7:00 pm Post subject: Incorrect paths specified |
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Hi all!
I have come across a recurring issue where changes are not implemented as scheduled because one workgroup specified an incorrect path that the implementing workgroup needed to use.
Have any of you experienced this, and what preventative plans did you put in place in the change planning stage? |
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m_croon Senior Itiler

Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
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Posted: Fri Feb 22, 2008 7:51 pm Post subject: |
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TEST! |
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UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3590 Location: London, UK
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Posted: Fri Feb 22, 2008 8:19 pm Post subject: |
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M_Croon said in a terse style
I will be verbose
The change needs to be tested before implementation
This needs to be enforced _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
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liz Newbie


Joined: Feb 22, 2008 Posts: 3
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Posted: Fri Feb 22, 2008 9:25 pm Post subject: |
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Hi m_croon and ukviking - thorough testing was done, the problem is not with that but with the fact that in the change implementaion instructions a file was specified for copying from a path that was incorrect and the 'correct' path did not even contain a file with the specified filename.
This has happened before, with different groups and individuals. |
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Ed Senior Itiler

Joined: Feb 28, 2006 Posts: 411 Location: Coventry, England
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Posted: Fri Feb 22, 2008 9:42 pm Post subject: |
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Hi liz
Who signed off the implementation instructions as being correct?
This is the person you need to target. Sloppy sign-off will always be an issue until you make it less appealing than doing the job properly.
Talk to your Release Manager - this is just the kind of thing he/she should be catching.
Regards
Ed |
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m_croon Senior Itiler

Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
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Posted: Fri Feb 22, 2008 9:54 pm Post subject: |
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liz wrote: | Hi m_croon and ukviking - thorough testing was done, the problem is not with that but with the fact that in the change implementaion instructions a file was specified for copying from a path that was incorrect and the 'correct' path did not even contain a file with the specified filename.
This has happened before, with different groups and individuals. |
Hi Liz,
Sorry, but I fail to see how you have tested thoroughly if you did not find this incorrect path. Either the instruction (with proper path) was not followed or a different instruction (with different path) was used for testing and executing the change. |
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liz Newbie


Joined: Feb 22, 2008 Posts: 3
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Posted: Sat Feb 23, 2008 12:25 am Post subject: |
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Thanks for the replies .. much appreciated. I have some ideas now that I will explore with the technical guys. |
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Timo Senior Itiler

Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
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Posted: Sat Feb 23, 2008 3:16 am Post subject: |
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m_croon wrote: | liz wrote: | Hi m_croon and ukviking - thorough testing was done, the problem is not with that but with the fact that in the change implementaion instructions a file was specified for copying from a path that was incorrect and the 'correct' path did not even contain a file with the specified filename.
This has happened before, with different groups and individuals. |
Hi Liz,
Sorry, but I fail to see how you have tested thoroughly if you did not find this incorrect path. Either the instruction (with proper path) was not followed or a different instruction (with different path) was used for testing and executing the change. |
I was going to say the same... Still sounds like a testing issue to me  |
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asrilrm Senior Itiler

Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
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Posted: Sat Feb 23, 2008 10:12 am Post subject: |
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It could be possible that when testing was done, the test environment had a different settings from the production environment.
So it might be possible that the testing went fine but didn't work on production. If this is the case the question is were the infrastructure guys involved in the test, or at least consulted with.
Quite humble but who knows? |
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m_croon Senior Itiler

Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
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Posted: Sun Feb 24, 2008 12:19 am Post subject: |
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Hi,
Still, this has to do with proper testing. Are production and test environments the same. if not, talk to config. and release mgt! They should provide the circumstances for proper testing. |
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Skinnera Senior Itiler

Joined: May 07, 2005 Posts: 121 Location: UK
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Posted: Mon Feb 25, 2008 7:47 pm Post subject: |
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With all the talk of testing, I'm not sure that anyone has specifically teased out the importance of post-implementation (as opposed to pre-implementation) testing...?
I'm assuming here that the Change went in and caused an issue, rather than it being rolled back without impact other than wasted time & effort - but I could be wrong. The latter is poor also of course...
You need to collate the data, analyse it, and expose/highlight/sanction those responsible for the failure. |
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asrilrm Senior Itiler

Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
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Posted: Tue Feb 26, 2008 1:48 pm Post subject: |
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You made a point. Yeah, I wonder what happened with the PIR especially since liz said it was recurring  |
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m_croon Senior Itiler

Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
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Posted: Tue Feb 26, 2008 4:11 pm Post subject: |
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Hi All,
My guess would be that the PIR (be it explicitly or implicitly executed) is exactly the reason why Liz is here.
Liz,
Is my assumption correct?
Cheers,
Michiel |
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