Posted: Wed Jan 30, 2008 3:10 am Post subject: Sr. Analyst - ITIL Problem Mgt/Desktop Mgt FT Trumbull, CT
Salary: $80,000 - $85,000
NOTE: To be considered for this opportunity, candidates must be in the local area who are eligible to work for any employer in the US.
We are seeking a Senior Technology Analyst who will be responsible for the global problem management process strategy and execution based on ITIL Problem Management Definition. Working with engineering and operational teams, the successful candidate will resolve ongoing problems, identify root cause, develop and implement problem solutions to prevent the recurrence of such issues and will be responsible for creating and maintaining updates to the known error database.
This person will also perform a Desktop Management Lead role and will supervise the Desktop services for the U.S. region provided by a Preferred Service Provider (PSP). The individual will participate in preparing the strategic direction, plans and budgets for the Desktop Services and for ensuring that the service level agreements are met or exceeded.
Seven+ years experience with ITIL in an IT environment.
Ability to facilitate the adoption of Problem Management Process within an IT environment.
Expert knowledge of network systems/infrastructure management and process methodologies and practices.
Strong knowledge of architecture and systems administration processes for Mainframe, UNIX, Netware and Microsoft Systems.
Experience in Root Cause Analysis and data collection.
Ability to interact with all levels of management.
Excellent communication (oral, listening and writing) skills.
Strong problem solving, time management and organizational skills.
Experience in setting IT direction to make positive, measurable impacts at the Business Unit(s) and/or enterprise-wide levels.
ITIL Certification including Foundation, Manager's/Practioner's Certification.
BS Degree in a technical field or equivalent experience.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum