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ITIL :: View topic - Break/fix versus Emergency
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Break/fix versus Emergency

 
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Irikangi
Newbie
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Joined: Mar 04, 2008
Posts: 1

PostPosted: Wed Mar 05, 2008 1:13 am    Post subject: Break/fix versus Emergency Reply with quote

Need definition and criteria to distinguish between break/fix and emergency incidents. The definition and criteria would help:
(1) Determine whether the incident is justified to proceed without approval in accordance to a release management process or
(2) can proceed while approval (fast-track) release management process is started.

(All fixes (planned or unplanned) are considered change which follow a release management process. The unplanned category where break/fix and emergency fall need a more expedient, non-time delayed process while maintaining records of change.)
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Mar 05, 2008 1:59 am    Post subject: Reply with quote

Hmm.. i smell an exam question

break fix are emergencys that is why they are called break fix
and this should be in incident management as incidents are break fix not problems

emergencys defined under change management as in a change in configuration that have to happen to restore service or prevent severe service impact

Please take the time and read the V2 Blue Book or check your course notes from your Foundation course unless this is an practice exam question
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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